Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
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SolarWinds Network Configuration Manager (NCM)
Score 9.1 out of 10
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SolarWinds Network Configuration Manager is network diagnostics and troubleshooting technology, from Austin-based SolarWinds.
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Pricing
ServiceNow IT Operations Management
SolarWinds Network Configuration Manager (NCM)
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ServiceNow IT Operations Management
SolarWinds Network Configuration Manager (NCM)
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Yes
Free/Freemium Version
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Premium Consulting/Integration Services
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Community Pulse
ServiceNow IT Operations Management
SolarWinds Network Configuration Manager (NCM)
Features
ServiceNow IT Operations Management
SolarWinds Network Configuration Manager (NCM)
AIOps Features
Comparison of AIOps Features features of Product A and Product B
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
If your IT team isn't proficient in automation and scripting, Solarwinds NCM can fill that gap (assuming your company's security team signs off on approving SW in your environment given the hack.) Basic device configuration, pushing mass changes reliably and backups are NCM's strong suites. If you have a complex scenario where if/then cases are needed, NCM is a bit lack luster. Auto discovery isn't as easy either as certain parameters need to be met for that feature to work 100% of the time
In platform expertise and workflows, so we don't allows have to build everything from scratch.
Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
Increased investment in AIOps and automation
Relatively fast time to value with out-of-the-box capabilities and automation.
For our use case, it does everything great and some of the features we underutilize but I would like to be able to set a configuration baseline when initially adding a node instead of after the configuration is pulled but it's not a particularly big deal to let it pull the configuration then set it as the baseline.
Medium complexity to set up in the beginning if using any non-standard devices or configurations, else fairly easy (e.g. Cisco Nexus or IOS-based devices). Reports are fairly straightforward to set up. Updates to the platform are fairly straightforward and don't take a major effort. Easy to add or remove devices.
We achieved in financial what we are aiming for, as our targets are fulfilled, we solved many issues using ServiceNow, Creation of knowledge article improved, Ticket system got customized, overall survey from the customer is 4 out of 5, customization is done without any hustle and integration was very easy.
The user interface is lacking. It is difficult to navigate at times and things can be done multiple ways. Quite often I am confused by how their notification structure works. It is not very intuitive. They do offer a free Academy. They also offer a community of other technical folks. I have enjoyed both.
To be fair, I have not had to involve Support in a number of years, but when I did, I was greeted with enthusiastic engineers who wanted to understand and solve the issue. It was a fairly complex scenario and I have discovered in my most recent implementation that engineering included that option as a standard now.
Solarwinds has actually produced new training since I last used it that is available on their site at any time. Their previous training was more than enough to get us started but now there is significantly more content. Since I'm comfortable with the Orion platform and the products we use I haven't checked the new training out yet but we have new staff go through portions of that training and they always come away with an understanding of the platform and ready to use it
it was a fairly easy implementation and everything was pretty straightforward. only challenge we had was getting all the snmp communities updated on the networking equipment
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
Red Hat Ansible Automation Platform is a great tool and matches much of the functionality of SolarWinds Network Configuration Manager. Nothing about Ansible will likely be overwhelming to an engineer with a little time to spare, but that spare time combined with SolarWinds already being our monitoring tool made the decision easy. Time is at a premium in small teams and SolarWinds Network Configuration Manager is very easy to use right out of the box without all the tweaking required by powerful command line driven tools like Ansible.
