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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow IT Operations Management

    Score8.4 out of 10
    N/ABuilt on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A

    SonarQube

    Score8.7 out of 10
    N/ASonarQube is an automated code review solution, serving as the verification layer for code quality and SDLC security. SonarQube is used to ensure that code is secure, reliable, and maintainable. It is available through SaaS or self-managed deployment.

    $34

    per month Recommended for teams <50 developers

    Pricing
    ServiceNow IT Operations ManagementSonarQube
    Editions & Modules
    No answers on this topic
    SonarQube Community Build
    $0
    (open source)
    Self-managed: Developer
    Starting at $720 annually
    per year per installation
    Self-managed: Enterprise
    Contact sales for pricing
    per year per installation
    Cloud-based: Enterprise
    Contact sales for pricing
    per year per installation
    Cloud-based: Teams
    Starting at $34 per month
    per month per installation
    Self-managed: Data Center
    Contact sales for pricing
    per year per installation
    Offerings
    Pricing Offerings
    ServiceNow IT Operations ManagementSonarQube
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ServiceNow IT Operations ManagementSonarQube
    Considered Both Products
    ServiceNow
    No answer on this topic
    SonarSource Sarl
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    100%
    Would buy again
    32 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    100%
    Delivers good value for the price
    29 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    100%
    Happy with the feature set
    32 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    95%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    100%
    Implementation went as expected
    27 Answers
    Features
    ServiceNow IT Operations ManagementSonarQube
    AIOps Features
    Comparison of AIOps Features features of ServiceNow IT Operations Management and SonarQube
    Feature
    ServiceNow IT Operations Management
    7.8
    5 Ratings
    2% above category average
    SonarQube
    -
    Ratings
    Monitoring and Alerting7.84 Ratings00 Ratings
    Performance Analytics7.95 Ratings00 Ratings
    Incident Management8.64 Ratings00 Ratings
    Service Desk Integration8.55 Ratings00 Ratings
    Root Cause Analysis8.15 Ratings00 Ratings
    Capacity Planning Tool6.64 Ratings00 Ratings
    Configuration and Change Management8.85 Ratings00 Ratings
    Automated Remediation7.84 Ratings00 Ratings
    Collaboration and Communication6.94 Ratings00 Ratings
    Threat Intelligence6.93 Ratings00 Ratings
    Best Alternatives
    ServiceNow IT Operations ManagementSonarQube
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    ScienceLogic AI Platform
    Score8.2 out of 10
    No answers on this topic
    Enterprises
    ignio AIOps
    Score8.1 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceNow IT Operations ManagementSonarQube
    Likelihood to Recommend
    8.6
    (12 ratings)
    8.9
    (35 ratings)
    Usability
    8.2
    (7 ratings)
    9.1
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    ServiceNow IT Operations ManagementSonarQube
    Likelihood to Recommend
    ServiceNow
    If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.
    Incentivized
    Read full review
    SonarSource Sarl
    SonarQube is excellent if you start using it at the beginning when developing a new system, in this situation you will be able to fix things before they become spread and expensive to correct. It’s a bit less suitable to use on existing code with bad design as it’s usually too expensive to fix everything and only allows you to ensure the situation doesn’t get worse.
    Incentivized
    Read full review
    Pros
    ServiceNow
    • Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident
    • A customers 'super" user has access to all cases that are filled by them.
    • When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI.
    Incentivized
    Read full review
    SonarSource Sarl
    • Detecting bugs and vulnerabilities: SonarQube can identify a wide range of bugs and vulnerabilities in code, such as null pointer exceptions, SQL injection, and cross-site scripting (XSS) attacks. It uses static analysis to analyze the code and identify potential issues, and it can also integrate with dynamic analysis tools to provide even more detailed analysis.
    • Measuring code quality: SonarQube can measure a wide range of code quality metrics, such as cyclomatic complexity, duplicated code, and code coverage. This can help teams understand the quality of their code and identify areas that need improvement.
    • Providing actionable insights: SonarQube provides detailed information about issues in the code, including the file and line number where the issue occurs and the severity of the issue. This makes it easy for developers to understand and address issues in the code.
    • Integrating with other tools: SonarQube can be integrated with a wide range of development tools and programming languages, such as Git, Maven, and Java. This allows teams to use SonarQube in their existing development workflow and take advantage of its powerful code analysis capabilities.
    • Managing technical debt: SonarQube provides metrics and insights on the technical debt on the codebase, enabling teams to better prioritize issues to improve the quality of the code.
    • Compliance with coding standards: SonarQube can check the code against industry standards like OWASP, CWE and more, making sure the code is compliant with security and coding standards.
    Incentivized
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    Cons
    ServiceNow
    • A lot of flexibility in the licensing options which can get overwhelming.
    • They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
    • Pricing negotiations - although that can be pretty much every vendor.
    Read full review
    SonarSource Sarl
    • Importing a new custom quality profile on SonarQube is a bit tricky, it can be made easier
    • Every second time when we want to rerun the server, we have to restart the whole system, otherwise, the server stops and closes automatically
    • When we generate a new report a second time and try to access the report, it shows details of the old report only and takes a lot of time to get updated with the details of the new and fresh report generated
    Incentivized
    Read full review
    Usability
    ServiceNow
    ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.
    Incentivized
    Read full review
    SonarSource Sarl
    It can improve in some user experience and usability parts, like the code view and the way we assign issues it's a bit hidden and not highlighted
    Incentivized
    Read full review
    Support Rating
    ServiceNow
    No answers on this topic
    SonarSource Sarl
    We we easily able to integrate the SonarQube steps into our TFS process via the Microsoft Marektplace, we didn't have the need to call SonarQube support. We've used their online documentation and community forum if we ran into any issues.
    Incentivized
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    Alternatives Considered
    ServiceNow
    ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.
    Incentivized
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    SonarSource Sarl
    SonarQube is an open-source. It's a scalable product. The costs for this application, for the kind of job it does, are pretty descent. Pipeline scan is more secured in SonarQube. Its a very good tool and its support multiple languages. Its main core competency is of static code analysis and that is why SonarQube exists and it does it exceedingly well. The quality of scan on code convention, best practices, coding standards, unit test coverage etc makes them one of the best competent tool in the market
    Incentivized
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    Return on Investment
    ServiceNow
    • With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
    • Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
    • With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%
    Incentivized
    Read full review
    SonarSource Sarl
    • Positive ROI from the standpoint of flagging several issues that would have otherwise likely been unaddressed and caused more time to be spent closer to launch
    • Slightly positive ROI from time-saving perspective (it's an automated check which is nice, but depending on the issues it finds, can take developers time to investigate and resolve)
    Read full review
    ScreenShots

    SonarQube Screenshots

    Screenshot of Projects.Screenshot of Static Application Security Testing.Screenshot of Software Composition Analysis.