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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow IT Operations Management

    Score8.4 out of 10
    N/ABuilt on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A

    Wiz

    Score9.4 out of 10
    N/AWiz is a Tel Aviv based, cloud risk visibility solution for enterprise security. It provides a 360° view of security risks across clouds, containers and workloads.N/A
    Pricing
    ServiceNow IT Operations ManagementWiz
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ServiceNow IT Operations ManagementWiz
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ServiceNow IT Operations ManagementWiz
    Considered Both Products
    ServiceNow
    No answer on this topic
    Wiz.io
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    100%
    Would buy again
    25 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    100%
    Delivers good value for the price
    22 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    100%
    Happy with the feature set
    25 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    100%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    100%
    Implementation went as expected
    17 Answers
    Features
    ServiceNow IT Operations ManagementWiz
    AIOps Features
    Comparison of AIOps Features features of ServiceNow IT Operations Management and Wiz
    Feature
    ServiceNow IT Operations Management
    7.8
    5 Ratings
    2% above category average
    Wiz
    -
    Ratings
    Monitoring and Alerting7.84 Ratings00 Ratings
    Performance Analytics7.95 Ratings00 Ratings
    Incident Management8.64 Ratings00 Ratings
    Service Desk Integration8.55 Ratings00 Ratings
    Root Cause Analysis8.15 Ratings00 Ratings
    Capacity Planning Tool6.64 Ratings00 Ratings
    Configuration and Change Management8.85 Ratings00 Ratings
    Automated Remediation7.84 Ratings00 Ratings
    Collaboration and Communication6.94 Ratings00 Ratings
    Threat Intelligence6.93 Ratings00 Ratings
    Cloud Computing Security Features
    Comparison of Cloud Computing Security Features features of ServiceNow IT Operations Management and Wiz
    Feature
    ServiceNow IT Operations Management
    -
    Ratings
    Wiz
    7.8
    24 Ratings
    3% below category average
    Automated Data Backup and Recovery00 Ratings8.07 Ratings
    Intrusion Detection and Prevention:00 Ratings7.516 Ratings
    Regular Vulnerability Management00 Ratings8.124 Ratings
    Identity and Access Management00 Ratings7.818 Ratings
    Secure Data Transfer00 Ratings7.97 Ratings
    Security Incident Response00 Ratings7.320 Ratings
    Compliance and Auditing00 Ratings8.223 Ratings
    Best Alternatives
    ServiceNow IT Operations ManagementWiz
    Small Businesses
    No answers on this topic
    Armor
    Score6 out of 10
    Medium-sized Companies
    ScienceLogic AI Platform
    Score8.1 out of 10
    Trend Micro Deep Security
    Score8.3 out of 10
    Enterprises
    ignio AIOps
    Score8.1 out of 10
    AWS CloudTrail
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceNow IT Operations ManagementWiz
    Likelihood to Recommend
    8.6
    (12 ratings)
    8.6
    (25 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    8.2
    (7 ratings)
    8.1
    (24 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    ServiceNow IT Operations ManagementWiz
    Likelihood to Recommend
    ServiceNow
    If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.
    Incentivized
    Read full review
    Wiz.io
    Wiz is well-suited if you want to run real-time scans against resources that were recently patched or configured. It is good to keep track of vulnerabilities found and what can be done to resolve the issues without having to open up multiple tabs. Overall, it is good to keep an eye on how well cloud teams or cloud security teams are doing.
    Incentivized
    Read full review
    Pros
    ServiceNow
    • Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident
    • A customers 'super" user has access to all cases that are filled by them.
    • When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI.
    Incentivized
    Read full review
    Wiz.io
    • Multi-cloud: Ability of Wiz to integrate with all of our cloud platforms makes it easy to deploy and centralizes our insights into all environments
    • UI/UX: Wiz's UI is one of, if not -- the best UI I have ever used in a security application. Wiz is able to make it easy to follow and use the application to simplify the normally overcomplicated process of parsing through security information and tools.
    • Marketing: Hosting meetups such as Wizdom has demonstrated Wiz's investment into its customers by providing us with more encouragement to use the app. The merch, ads, and presentation are above and beyond many companies in the tech industry.
    • Threat Intel: We rely on Wiz for the latest finds in vulnerabilities across all platforms, and since it is incorporated into the application, it makes this easy and fast to push out necessary steps without going through multiple layers of communication between vendors, cyber governance, security analysts, and developers.
    Incentivized
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    Cons
    ServiceNow
    • A lot of flexibility in the licensing options which can get overwhelming.
    • They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
    • Pricing negotiations - although that can be pretty much every vendor.
    Read full review
    Wiz.io
    • I would like to see the modification of the issue status to be wrapped in some form of a permission
    • I would like to be able to show filtered queries on the Identity Entitlements screen also on the security graph.
    • I wish I didn't have to create an automation rule (when the rule does just about the same thing in each) for each project (in Wiz).
    Incentivized
    Read full review
    Usability
    ServiceNow
    ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.
    Incentivized
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    Wiz.io
    The UI is very user-friendly, with documentation available on every page of the application. New users can learn about the product features as they navigate through several different pages, using the instructions at the top of each page, making it quite easy to use.
    Incentivized
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    Reliability and Availability
    ServiceNow
    No answers on this topic
    Wiz.io
    Never experience issue yet
    Incentivized
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    Performance
    ServiceNow
    No answers on this topic
    Wiz.io
    No issues
    Incentivized
    Read full review
    Support Rating
    ServiceNow
    No answers on this topic
    Wiz.io
    it great support very responsive up to the point
    Incentivized
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    Implementation Rating
    ServiceNow
    No answers on this topic
    Wiz.io
    Multiple option with automation features as well
    Incentivized
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    Alternatives Considered
    ServiceNow
    ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.
    Incentivized
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    Wiz.io
    We previously used Lacework but transitioned to Wiz as part of our effort to improve cloud security visibility and streamline risk management. While Lacework provided useful insights, we found that Wiz offered a clearer, more intuitive interface and better collaboration features, making it easier for both Security and Engineering teams to work together.
    The Security Graph and automated risk analysis in Wiz have been especially valuable, helping us quickly understand exposures and prioritise fixes. Overall, the transition to Wiz has improved how we manage security risks across our cloud environment.
    Incentivized
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    Contract Terms and Pricing Model
    ServiceNow
    No answers on this topic
    Wiz.io
    flexible on over utilization and have fair prices
    Incentivized
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    Scalability
    ServiceNow
    No answers on this topic
    Wiz.io
    Robots front end API and ment for developer to use
    Incentivized
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    Professional Services
    ServiceNow
    No answers on this topic
    Wiz.io
    base on our experience
    Incentivized
    Read full review
    Return on Investment
    ServiceNow
    • With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
    • Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
    • With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%
    Incentivized
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    Wiz.io
    • Wiz has saved us a lot of money and headaches. It finds problems we didn't even know we had, like weak passwords and open ports. This helps us fix things before hackers can find them. It's like having a team of security experts working 24/7.
    • Plus, Wiz can fix some problems itself, saving us time and money. It's a great investment for our business.
    • Wiz has made our cloud much safer. It helps us find and fix problems quickly, which means we can focus on our core business. It's like having an extra layer of protection for our data and systems.
    Read full review
    ScreenShots