The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
N/A
Swiftify
Score 9.0 out of 10
Small Businesses (1-50 employees)
When Apple rolled out Swift back in 2014, Objective-C was set to be replaced. Even nowadays, however, there are plenty of apps and projects that still use Objective-C, and developers are faced with the prospect of either starting again from scratch or attempting to convert them to Swift. Swiftify for Xcode is designed to automate much of the conversion process, handling the task of replacing syntax while letting you focus on other aspects of migrating your project to…
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
It is recommended to use Swiftify in any situation that requires iOS development because even if you develop just in Swift or just in Objective-C, it could be helpful for researching and investigating purposes. Additionally, if you need to convert big quantities of code from Objective-C to Swift, this tool will optimise that work. It will not translate a whole class of 2000 lines perfectly, but after converting it you can review the code and modify the lines that have not been properly converted, making you save more than the 50% of the time in that case. I've not been able to test it properly as I only used the trial version and it is really limited.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
There's not much to compare - we haven't found any proprietary like it. Existing OpenSource solutions are unmaintained and Swiftify supports the latest versions of Swift.
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
For now the impact has been small, considering that I used the trial version, it was helpful for small conversions. Summarising: Saving time on researching process
