118 Reviews and Ratings
4 Reviews and Ratings
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.Incentivized
WaveMaker is a great platform for enterprise and SME's because it can save a lot on resources and time. The price is very low compared to the other competitors of WaveMaker and the best thing about WaveMaker is its no lock-in policy, you can always download the code and work on other IDEs. Overall an amazing platform.Incentivized
The best ITSM management just in 1 tool.User friendly for no IT people when they must raise a IT issue.It offer very good workflow during incident or request item.Incentivized
WaveMaker has helped us create internal applications in very short amount of time at a very low cost.The interface is really clean and it is easy to understand, you need not be an expert coder to work on WaveMaker.You can download your developed application and deploy it on any server you wish. There is no lock in whatsoever.The support team is super supportive and they are genuinely interested in solving your problems.WaveMaker helps you develop web and hybrid applications simultaneously, so you will be saving a lot of time and effort.WaveMaker is constantly upgrading and the team makes sure that they inform the users about the upgrades.Incentivized
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platformTutorials on how to be the best at reporting in servicenowGuided tour functionaltiy is a bit rigid and could use more workflow capabilitiesMaking it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
I believe that for this case, is important the technical support, which solves you or give workarounds that work for your issues. It answers in 24 hours, in labour days.Incentivized
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.Incentivized
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.Incentivized
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.Incentivized
There were instances where we had specific requests and the support team was really helpful because they were really concerned about getting me a solution.Incentivized
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy Incentivized
WaveMaker is much cheaper and performs better.
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.Incentivized
Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.Incentivized
WaveMaker has helped us reduce the number of developers working on the application development.It has helped us save a lot of time.Incentivized