TrustRadius: an HG Insights company

ServiceNow Service Observability vs. TeleMate

Save this comparison

Save this comparison

ServiceNow Service Observability

3 Reviews and Ratings

TeleMate

7 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow Service Observability

    Score7.1 out of 10
    		N/AServiceNow Service Observability includes platform capabilities that modernize operations with digital IT workflows. It includes the capabilities of the former Lightstep, an observability platform acquired by ServiceNow.

    $1,200

    per year

    TeleMate

    Score8.4 out of 10
    Enterprise companies (1,001+ employees)
    		TeleMate is a platform that enables users to see their entire UC&C environment in a single dashboard so they can proactively monitor, troubleshoot and analyze. TeleMate has provided vendor-agnostic full-stack UC&C visibility and monitoring for 35 years. They company states they have worked with multiple industries, vendors, and business environments to help customers overcome unique communication observability challenges.N/A
    Pricing
    ServiceNow Service ObservabilityTeleMate
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ServiceNow Service ObservabilityTeleMate
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Best Alternatives
    ServiceNow Service ObservabilityTeleMate
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Logz.io
    Score8.3 out of 10
    Logz.io
    Score8.3 out of 10
    Enterprises
    NetBrain Technologies
    Score8.8 out of 10
    NetBrain Technologies
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceNow Service ObservabilityTeleMate
    Likelihood to Recommend
    -
    (0 ratings)
    8.3
    (3 ratings)
    User Testimonials
    ServiceNow Service ObservabilityTeleMate
    Likelihood to Recommend
    ServiceNow
    No answers on this topic
    TeleMate, LLC.
    We have been using TeleMate Predictive UC Analytics to help us troubleshooting issues with devices as it picks up not just CDR but other events that occur in the CUCM devices. They are currently making headway in capturing data from our Expressway Servers as we have several users working from home. This is an area in which not many tools out there to provide information we need as the expressways are a bit complex especially when being used in MRA. However, TeleMate Predictive UC Analytics is on track to be one of the first ones to get there. There is still a lot that Telemate has to offer however we are still in the process of getting all that set up on our side
    Verified User
    Read full review
    Pros
    ServiceNow
    No answers on this topic
    TeleMate, LLC.
    • Assurance provides excellent live data and in a very easy to read format.
    • A great multi-report catalog that can be easily setup/scheduled.
    • A very in depth SIP call ladder analysis for VoIP engineers.
    Manuel Hernandez
    Telecom Specialist II
    Read full review
    Cons
    ServiceNow
    No answers on this topic
    TeleMate, LLC.
    • More descriptions of the filters and how they are used.
    Debbie Burnett
    Telephone Administration
    Read full review
    Alternatives Considered
    ServiceNow
    No answers on this topic
    TeleMate, LLC.
    We evaluated several other systems and went with TeleMate Predictive UC Analytics as they had a broader range of tools. We started looking for a CDR product and found that they provided those needs and had much more
    Verified User
    Read full review
    Return on Investment
    ServiceNow
    No answers on this topic
    TeleMate, LLC.
    • Information collected is used to justify staffing needs
    • When used along with other technology, such as logging recorder, TeleMate Predictive UC Analytics helps determine accurately what happened with a caller
    Debbie Burnett
    Telephone Administration
    Read full review
    ScreenShots

    TeleMate Screenshots

    Screenshot of a dashboard displaying real-time analytics. As a universal platform Predictive UC Analytics provides real-time and historical visibility in on-premise and cloud communication services.Screenshot of the dashboard where TeleMate provides cradle-to-grave visibility speeding time to resolution.Screenshot of the engineering level detail available with TeleMate.Screenshot of an example of TeleMate's flexible display options.Screenshot of SNMP Monitoring, including SNMP monitoring of all systems, devices, traffic and applications in the enterprise IT infrastructure.Screenshot of Event Logs. TeleMate collects and correlates Event Management Syslog streams quickly identifying internal system issues effecting communication activity.