ServisBOT vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServisBOT
Score 0.0 out of 10
N/A
The ServisBOT Conversational AI Platform helps businesses automate interactions across customer and employee journeys using AI. From acquisition to servicing to retention, AI-powered solutions for insurance, financial services, energy & utilities, telco, travel and other sectors use automation combined with virtual assistants/chatbots to simplify key processes, achieve higher efficiencies and streamline operational costs, while driving growth and loyalty.N/A
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
ServisBOTYellow.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ServisBOTYellow.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalOptional
Additional DetailsContact vendor for pricing information.
More Pricing Information
Best Alternatives
ServisBOTYellow.ai
Small Businesses
Front
Front
Score 9.1 out of 10
Front
Front
Score 9.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServisBOTYellow.ai
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
ServisBOTYellow.ai
Likelihood to Recommend
ServisBOT
No answers on this topic
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
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Pros
ServisBOT
No answers on this topic
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
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Cons
ServisBOT
No answers on this topic
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
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Alternatives Considered
ServisBOT
No answers on this topic
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
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Return on Investment
ServisBOT
No answers on this topic
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
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ScreenShots