Sideview CDR Reporting & Analytics vs. Variphy

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sideview CDR Reporting & Analytics
Score 0.0 out of 10
N/A
Sideview 's Cisco CDR Reporting & Analytics provides data insights that continue where Cisco CallManager reporting ends, by offering detailed analytics and flexible reporting. The app can: Display calls matching only selected search filters Drilldown at any time to investigate a particular call Create reports to track call concurrency Create dashboards and alerts around call quality Display and share…N/A
Variphy
Score 10.0 out of 10
N/A
Variphy is an analytics and management platform for Cisco Collaboration, Webex, or Zoom Phone. Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals. What’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Call Analytics for Zoom Phone - Variphy…N/A
Pricing
Sideview CDR Reporting & AnalyticsVariphy
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Sideview CDR Reporting & AnalyticsVariphy
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Sideview CDR Reporting & AnalyticsVariphy
User Ratings
Sideview CDR Reporting & AnalyticsVariphy
Likelihood to Recommend
-
(0 ratings)
8.6
(2 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Sideview CDR Reporting & AnalyticsVariphy
Likelihood to Recommend
Sideview LLC
No answers on this topic
Variphy
Variphy is well suited for customers that do not have an in-house reporting tool and needs to start collecting trunk usage data; it is suitable for customers planning a system clean up to manage unused DIDs, trunk lines...etc
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Pros
Sideview LLC
No answers on this topic
Variphy
  • Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
  • Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
  • Dashboards give a quick look at the status of your calls.
  • The ability to use "Friendly Names" for fields for ease of user use.
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Cons
Sideview LLC
No answers on this topic
Variphy
  • The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides
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Support Rating
Sideview LLC
No answers on this topic
Variphy
Because we did experience some non-vendor-related issues during and after implementation, Dre and the team were terrific at working with us to solve the problems and get us up and running.
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Alternatives Considered
Sideview LLC
No answers on this topic
Variphy
Service and value (price) is the reason we selected Variphy. The price is really workable for all the capabilities the product has. But no one can match Variphy's service. Some of the people that help me have been there from the company's start. They have a quick response and have solved every problem I have had. Their sales are always there to help when needed.
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Return on Investment
Sideview LLC
No answers on this topic
Variphy
  • I am not an accountant, but I know that Variphy has paid for itself in customer satisfaction. We have far fewer patient complaints than we did 6 years ago.
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ScreenShots

Variphy Screenshots

Screenshot of Cisco CDR & UCCX Reporting & AnalyticsScreenshot of Cisco UCCX Wallboards
Variphy's Cisco Unified Contact Center Express (UCCX) statistics are delivered in real-time to every screen needed within a single dashboard. Wallboard Widgets can be configured on the fly for Agent State and multiple CSQ statistics on one screen.Screenshot of Cisco CUBE CDR Reporting
Much like CUCM CDR Reporting and UCCX Call Analytics, Variphy’s CUBE CDR reporting and Dashboard Widgets are used to search, analyze, and report upon CUBE call activity.

Offers Search by Calling Numbers (CLID), Dialed Number Identification Services (DNIS), Peer Addresses, as as well as details and statistics that can be included in customizable and dynamic reports and widgets.Screenshot of Cisco CUBE Call Scenario ChartScreenshot of