Sideview CDR Reporting & Analytics vs. Variphy

Variphy is well suited for customers that do not have an in-house reporting tool and needs to start collecting trunk usage data; it is suitable for customers planning a system clean up to manage unused DIDs, trunk lines...etc

• Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
• Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
• Dashboards give a quick look at the status of your calls.
• The ability to use "Friendly Names" for fields for ease of user use.

• The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides

Because we did experience some non-vendor-related issues during and after implementation, Dre and the team were terrific at working with us to solve the problems and get us up and running.

Service and value (price) is the reason we selected Variphy. The price is really workable for all the capabilities the product has. But no one can match Variphy's service. Some of the people that help me have been there from the company's start. They have a quick response and have solved every problem I have had. Their sales are always there to help when needed.

• I am not an accountant, but I know that Variphy has paid for itself in customer satisfaction. We have far fewer patient complaints than we did 6 years ago.