Overview
What is Sideview CDR Reporting & Analytics?
Sideview 's Cisco CDR Reporting & Analytics provides data insights that continue where Cisco CallManager reporting ends, by offering detailed analytics and flexible reporting.The app can:Display calls matching only selected search filtersDrilldown at any time to investigate a particular callCreate…
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Cisco CDR Reporting and Analytics Tour
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Product Details
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- Competitors
- Tech Details
What is Sideview CDR Reporting & Analytics?
The app can:
- Display calls matching only selected search filters
- Drilldown at any time to investigate a particular call
- Create reports to track call concurrency
- Create dashboards and alerts around call quality
- Display and share inbound/outbound call stats by agent
- Package up any charts or tables into a shareable dashboard.
A 90-day free trial is available, and the vendor states setup takes 30 minutes from starting the installation to displaying data.
Support is provided by product experts.
Sideview CDR Reporting & Analytics Features
- Supported: Displays all calls, or calls matching only selected search filters
- Supported: Provides drilldown ability to investigate a particular call
- Supported: Custom reports to track call concurrency
- Supported: Custom dashboards and alerts around call quality
- Supported: Ability to see and share inbound/outbound call stats by agent
- Supported: Shareable dashboard with packaged charts and tables
Sideview CDR Reporting & Analytics Video
A tour and introduction to the Cisco CDR Reporting and Analytics app. In about 12 minutes, it covers common use cases and core ways to use the product.
Sideview CDR Reporting & Analytics Competitors
Sideview CDR Reporting & Analytics Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux |
Mobile Application | No |
Supported Languages | English |