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Sideview CDR Reporting & Analytics

Sideview CDR Reporting & Analytics

Overview

What is Sideview CDR Reporting & Analytics?

Sideview 's Cisco CDR Reporting & Analytics provides data insights that continue where Cisco CallManager reporting ends, by offering detailed analytics and flexible reporting.The app can:Display calls matching only selected search filtersDrilldown at any time to investigate a particular callCreate…

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Product Demos

Cisco CDR Reporting and Analytics Tour

YouTube
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Product Details

What is Sideview CDR Reporting & Analytics?


Sideview 's Cisco CDR Reporting & Analytics provides data insights that continue where Cisco CallManager reporting ends, by offering detailed analytics and flexible reporting.

The app can:
  • Display calls matching only selected search filters
  • Drilldown at any time to investigate a particular call
  • Create reports to track call concurrency
  • Create dashboards and alerts around call quality
  • Display and share inbound/outbound call stats by agent
  • Package up any charts or tables into a shareable dashboard.
It's powered by Splunk to eliminate worries around data retention and scaling (You can run it on Splunk locally or in Splunk Cloud).

A 90-day free trial is available, and the vendor states setup takes 30 minutes from starting the installation to displaying data.

Support is provided by product experts.

Sideview CDR Reporting & Analytics Features

  • Supported: Displays all calls, or calls matching only selected search filters
  • Supported: Provides drilldown ability to investigate a particular call
  • Supported: Custom reports to track call concurrency
  • Supported: Custom dashboards and alerts around call quality
  • Supported: Ability to see and share inbound/outbound call stats by agent
  • Supported: Shareable dashboard with packaged charts and tables

Sideview CDR Reporting & Analytics Video

A tour and introduction to the Cisco CDR Reporting and Analytics app. In about 12 minutes, it covers common use cases and core ways to use the product.

Sideview CDR Reporting & Analytics Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationNo
Supported LanguagesEnglish
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