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You can Call on Variphy any time! Their service and value are what keep us coming back every year.
May 14, 2022

You can Call on Variphy any time! Their service and value are what keep us coming back every year.

Jackie Sheppard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Variphy CDR, UCCX, CUBE Reporting & Analytics

As an organization, the University of New Mexico Sandoval Regional Medical Center uses Variphy for its exceptional CDR reporting and UCCX Dashboards. As a Communications Systems Analyst, I use it for investigating user and patient complaints. It is also used by managers and directors to help evaluate staffing needs. We have been using it for about 6 years. It has been really easy to manage from a server perspective. Here is one of the very best parts: Variphy's incredible customer service!!!! When we have needed their help, whether with a minor server issue or with developing reports (or a few times, just user error), they have always been there to quickly and kindly help out. They truly value their employees and customers and it really shows! They are constantly rolling out new development. Once our company wanted a new feature. They always listen to their customers. With great planning, they made it happen! Thanks, Variphy for 6 great years of Service!
  • Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
  • Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
  • Dashboards give a quick look at the status of your calls.
  • The ability to use "Friendly Names" for fields for ease of user use.
  • It might be nice to have a different "user" version of the app, with only selected functions like Dash Boards and Reporting using only the "simplified terms". I did not think to request this previously. It has such incredible capability and there are so many ways to use it, that end-users tend to ask IT to generate all of their reports. As an IT person, I would not mind adding selections in the rights area to allow each person to use them. As it stands, they have limited rights to reporting only, but they are sometimes "afraid" of its complexity.
  • Reporting is number one
  • I am not an accountant, but I know that Variphy has paid for itself in customer satisfaction. We have far fewer patient complaints than we did 6 years ago.
Service and value (price) is the reason we selected Variphy. The price is really workable for all the capabilities the product has. But no one can match Variphy's service. Some of the people that help me have been there from the company's start. They have a quick response and have solved every problem I have had. Their sales are always there to help when needed.

Do you think Variphy delivers good value for the price?

Yes

Are you happy with Variphy's feature set?

Yes

Did Variphy live up to sales and marketing promises?

Yes

Did implementation of Variphy go as expected?

Yes

Would you buy Variphy again?

Yes

It has been most helpful to our customer service (we call it patient advocates) department in evaluating complaints. It assisted us in finding issues where perhaps our service didn't live up to the customer's expectations. Letting our patients know they are cared for is our number one goal! I believe it also helped with employee satisfaction because managers and directors were able to see when staff was overwhelmed by calls. I use it to know when 911 calls are made, as well as when we need to add trunks to our phone system.