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Pleasantly Surprised and Satisfied!!!
May 24, 2022

Pleasantly Surprised and Satisfied!!!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Variphy CDR, UCCX, CUBE Reporting & Analytics

We utilize Variphy CDR to supplement/enhance our call center reporting as well as our current call accounting system. Variphy gives us access to user-friendly reporting in addition to giving us reporting statistics of items we did not have access to previously.
  • The ease of use in creating customize reporting
  • Realtime data regarding CUBE statistics
  • The ability to create really professional-looking reports
  • The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides
  • The data it pulls from the phone system (for system clean up)
  • the trunk usage data (CUBE data)
  • Its enhancement to UCCX reporting
  • No negative impact
  • Positive impact because it let's measure circuit usage on an hourly basis to determine busy times
Variphy is a great enhancement

Do you think Variphy delivers good value for the price?

Yes

Are you happy with Variphy's feature set?

Yes

Did Variphy live up to sales and marketing promises?

Yes

Did implementation of Variphy go as expected?

Yes

Would you buy Variphy again?

Yes

Cisco 4000 Series Integrated Services Routers (ISR 4000), Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center
Variphy is well suited for customers that do not have an in-house reporting tool and needs to start collecting trunk usage data; it is suitable for customers planning a system clean up to manage unused DIDs, trunk lines...etc

Variphy CDR, UCCX, CUBE Reporting & Analytics Support

Because we did experience some non-vendor-related issues during and after implementation, Dre and the team were terrific at working with us to solve the problems and get us up and running.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not sure; the contract was already in place when I started. However, I think we have the premium support pkg from the support I have received thus far.
After the implementation, I determined an issue that affected the communication on the CUBEs. r. This issue affected the communication between the two systems, Dre Divac and the team worked with me to fix the problem, copy the data to the Variphy server, and purge the CUBEs of stale records. They worked directly with me until the issue was solved and followed up with me regardless of the origin of the problem was the cubes. Thank you, Variphy!