SkyTab POS vs. Vend

Harbortouch is a powerful and robust POS system. After using other methods and training on a couple of different designs, Harbortouch is far ahead of the rest regarding functionality, ease of use, and error-free transactions. It has an excellent reporting tool that is easy to use and "item" editing features that make using the system quick and easy. As checkout is in process, and the customer keeps changing their mind, or the cashier makes errors, the system makes it very quick and easy to edit to keep the transaction in process.

Incentivized

Vend was great fit for this dry cleaner/laundry that had high traffic volume with customers stopping in before and after work. Things need to be done quickly.

Incentivized

• Solid robust system
• Easy use from entering to editing
• Great reporting

Incentivized

• Retail sales
• Inventory management
• Sales and promotions
• Reporting

Incentivized

• Harbortouch as well as many other "large" companies these days could use improvement in the customer service/technical department.
• An easy reset button would be nice for the occasion the card reader locks up

Incentivized

• It would be nice to have alternate ways to adjust prices

Incentivized

Not much support needed but they were fast and helpful when it was.

Incentivized

We currently use Harbortouch and TouchBistro at our restaurant. We were going to switch to just using TouchBistro because Harbortouch's customer support and technical team were having trouble believing we were having ongoing issues with our system. Unfortunately, it took us telling Harbortouch that we were leaving them for them to get to the root of the system's problems. Finally, they worked three days straight to fix all of the issues. We decided to keep both systems for now as Harbortouch has a much more robust system. Still, each uses different credit card processing companies, so hopefully, we can avoid downtime during our three-month, hectic tourist season. Now that Harbortouch fixed all of the issues, their system is much more robust and powerful.

Incentivized

Vend is much more capable than Square POS for product management and inventory control. ShopKeep is fairly similar to Vend but is a more closed ecosystem with fewer third-party integrations and less frequent updates.

Incentivized

• Harbortouch makes each transaction very quick and easy so we can keep up during busy times to keep the orders flowing.
• Harbortouch has a good online system so customers can order online during our busy times when we are too busy to keep up with the phones.
• Harbortouch allows us to handle more orders during busy times than other systems we experimented with.

Incentivized

• Correct inventory levels has been a game-changer. We use to oversell because of inconsistencies between POS and e-commerce sales.
• The built-in loyalty program has been very useful and was much more appealing to customers than we originally predicted.

Incentivized