Socialtext (discontinued) vs. Verint Financial Compliance

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

trading turrets are a unique phone solution that allow up to 30 simultaneous calls and this is one of the few call recording solutions that is designed to interpret those media streams correctly and show them as separate calls. It can also allow playback directly to the turret which is useful to the end users.

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• identifies individual conversations on the turret
• allows direct playback from turrets without a proxy
• includes an announcement feature (you call may be recorded...)

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

• license usage and reporting is a little confusing
• purging empty/silent recordings was not simple

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

The documentation provided was simple to follow and includes the configuration required on the turrets and many other common phone systems. It has role based access control meaning that supervisors can log into the web interface and view recordings for only those users or devices that they should be able to see, while not being able to disrupt the system.

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

Qfiniti was our previous recording solution, but could not handle the turret media streams, despite us trying to manipulate its settings. Verint financial compliance also has an import function for a number of systems, including a custom CSV import option so we could get all the old recordings and metadata from Qfiniti when we migrated too.

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions

• meets the recording compliance needs for a turret solution
• playback from the turret means little user training required