Socialtext (discontinued) vs. Website Toolbox

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

Website Toolbox is a huge improvement over self-hosted forums. It attempts to host forums that failed over the effort required to keep these free of spam.

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Fights spam.
• Prevent fake accounts.
• Keep forums clean by requiring post approval.

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

• Customization of JavaScript/CSS.
• Billing notifications.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

Support is rarely needed. When needed, they are friendly and fast to understand and address the problem.

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions

• It has improved our self-service customer support.