Socialtext (discontinued) vs. WorkTime

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

If you're not doing all your work on your computer, you'll find this software pretty useless unless you can login and then logout when you start and end your day. However, I will definitely recommend it to anyone who does an hourly paid job. It's much easier to calculate wages with timely reporting. Great support team software and flexible working hours.

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• monitoring
• reporting
• data exporting

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

• Data importing
• User interface design
• Creation of explanatory videos

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

WorkTime has very helpful employees. Even the CEO is welcoming and easy to reach. They provide full support via chat and email. Their tech department even created special script to help me fulfill needs of my team. You can also reach then on the phone via their business hours. The downside is the absence of 24/7 support or at least an Irish subsidiary for local users support.

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

We're using employee monitoring for the first time

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions

• The program has helped us detect unused software
• It assists in business management