What users are saying about
1 Rating
5 Ratings
1 Rating
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Score 7.3 out of 100
5 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Thryv

The communication with this platform change all aspects of my company.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Soffront CRM
7.7
Thryv
Customer data management / contact management
Soffront CRM
8.2
Thryv
Workflow management
Soffront CRM
7.3
Thryv
Territory management
Soffront CRM
7.3
Thryv
Channel / partner relationship management
Soffront CRM
8.2
Thryv

Customer Service & Support

Soffront CRM
7.3
Thryv
Case management
Soffront CRM
7.3
Thryv
Help desk management
Soffront CRM
7.3
Thryv

Marketing Automation

Soffront CRM
8.6
Thryv
Lead management
Soffront CRM
8.2
Thryv
Email marketing
Soffront CRM
9.1
Thryv

CRM Project Management

Soffront CRM
7.7
Thryv
Task management
Soffront CRM
8.2
Thryv
Reporting
Soffront CRM
7.3
Thryv

CRM Reporting & Analytics

Soffront CRM
8.2
Thryv
Forecasting
Soffront CRM
7.3
Thryv
Pipeline visualization
Soffront CRM
8.2
Thryv
Customizable reports
Soffront CRM
9.1
Thryv

Customization

Soffront CRM
9.1
Thryv
Custom fields
Soffront CRM
9.1
Thryv

Security

Soffront CRM
7.3
Thryv
Single sign-on capability
Soffront CRM
6.4
Thryv
Role-based user permissions
Soffront CRM
8.2
Thryv

Social CRM

Soffront CRM
5.9
Thryv
Social data
Soffront CRM
6.4
Thryv
Social engagement
Soffront CRM
5.5
Thryv

Platform

Soffront CRM
5.5
Thryv
Mobile access
Soffront CRM
5.5
Thryv

Email & Online Marketing

Soffront CRM
Thryv
8.7
Dynamic content
Soffront CRM
Thryv
9.0
Ability to test dynamic content
Soffront CRM
Thryv
10.0
Landing pages
Soffront CRM
Thryv
10.0
Mobile optimization
Soffront CRM
Thryv
6.2
Email deliverability reporting
Soffront CRM
Thryv
7.4
List management
Soffront CRM
Thryv
9.0
Triggered drip sequences
Soffront CRM
Thryv
9.0

Lead Management

Soffront CRM
Thryv
8.5
Lead nurturing
Soffront CRM
Thryv
10.0
Data quality management
Soffront CRM
Thryv
7.2
Automated sales alerts and tasks
Soffront CRM
Thryv
8.3

Campaign Management

Soffront CRM
Thryv
9.0
Calendaring
Soffront CRM
Thryv
8.0
Event/webinar marketing
Soffront CRM
Thryv
10.0

Social Media Marketing

Soffront CRM
Thryv
7.0
Social sharing and campaigns
Soffront CRM
Thryv
10.0
Social profile integration
Soffront CRM
Thryv
4.0

Reporting & Analytics

Soffront CRM
Thryv
5.0
Dashboards
Soffront CRM
Thryv
9.0
Standard reports
Soffront CRM
Thryv
4.0
Custom reports
Soffront CRM
Thryv
2.0

Platform & Infrastructure

Soffront CRM
Thryv
8.1
Role-based workflow & approvals
Soffront CRM
Thryv
7.9
Customizability
Soffront CRM
Thryv
8.2

Pros

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Thryv

  • Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
  • The Platform is too complex and is only for small business owners.
  • We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

Soffront CRM

No score
No answers yet
No answers on this topic

Thryv

Thryv 8.5
Based on 3 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM Editions & Modules

Edition
1,000 Emails$4.001
5,000 Emails$15.001
10,000 Emails$25.001
  1. Per Month
Additional Pricing Details

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Soffront CRM
7.3
Thryv
9.0

Usability

Soffront CRM
Thryv
9.0

Support Rating

Soffront CRM
Thryv
8.5

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