What users are saying about
3 Ratings
18 Ratings
3 Ratings
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Score 7 out of 100
18 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Sales Force Automation

    7.8

    Soffront CRM

    78%

    Thryv

    Feature Set Not Supported
    N/A
    Soffront CRM ranks higher in 4/4 features

    Customer data management / contact management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Workflow management

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Territory management

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    5.0

    Soffront CRM

    50%

    Thryv

    Feature Set Not Supported
    N/A
    Soffront CRM ranks higher in 2/2 features

    Case management

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Help desk management

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Marketing Automation

    9.5

    Soffront CRM

    95%

    Thryv

    Feature Set Not Supported
    N/A
    Soffront CRM ranks higher in 2/2 features

    Lead management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Email marketing

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    CRM Project Management

    6.1

    Soffront CRM

    61%

    Thryv

    Feature Set Not Supported
    N/A
    Soffront CRM ranks higher in 2/2 features

    Task management

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Reporting

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    4.7

    Soffront CRM

    47%

    Thryv

    Feature Set Not Supported
    N/A
    Soffront CRM ranks higher in 3/3 features

    Forecasting

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Customizable reports

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    Customization

    7.0

    Soffront CRM

    70%

    Thryv

    Feature Set Not Supported
    N/A
    Soffront CRM ranks higher in 1/1 features

    Custom fields

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Security

    7.0

    Soffront CRM

    70%

    Thryv

    Feature Set Not Supported
    N/A
    Soffront CRM ranks higher in 2/2 features

    Single sign-on capability

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Social CRM

    6.0

    Soffront CRM

    60%

    Thryv

    Feature Set Not Supported
    N/A
    Soffront CRM ranks higher in 2/2 features

    Social data

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Social engagement

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Platform

    7.0

    Soffront CRM

    70%

    Thryv

    Feature Set Not Supported
    N/A
    Soffront CRM ranks higher in 1/1 features

    Mobile access

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    Soffront CRM

    Feature Set Not Supported
    N/A
    9.0

    Thryv

    90%
    Thryv ranks higher in 7/7 features

    Dynamic content

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Landing pages

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile optimization

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.6
    86%
    8 Ratings

    List management

    N/A
    0 Ratings
    8.7
    87%
    6 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.6
    86%
    3 Ratings

    Lead Management

    Soffront CRM

    Feature Set Not Supported
    N/A
    8.2

    Thryv

    82%
    Thryv ranks higher in 3/3 features

    Lead nurturing

    N/A
    0 Ratings
    8.7
    87%
    6 Ratings

    Data quality management

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    7.2
    72%
    6 Ratings

    Campaign Management

    Soffront CRM

    Feature Set Not Supported
    N/A
    9.3

    Thryv

    93%
    Thryv ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    9.2
    92%
    5 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    9.3
    93%
    4 Ratings

    Social Media Marketing

    Soffront CRM

    Feature Set Not Supported
    N/A
    6.8

    Thryv

    68%
    Thryv ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    9.5
    95%
    8 Ratings

    Social profile integration

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Reporting & Analytics

    Soffront CRM

    Feature Set Not Supported
    N/A
    6.6

    Thryv

    66%
    Thryv ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Standard reports

    N/A
    0 Ratings
    8.6
    86%
    7 Ratings

    Custom reports

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Platform & Infrastructure

    Soffront CRM

    Feature Set Not Supported
    N/A
    8.6

    Thryv

    86%
    Thryv ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Customizability

    N/A
    0 Ratings
    8.8
    88%
    5 Ratings

    Attribute Ratings

    • Thryv is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.0

    Soffront CRM

    70%
    2 Ratings
    9.5

    Thryv

    95%
    8 Ratings

    Usability

    8.0

    Soffront CRM

    80%
    1 Rating
    9.0

    Thryv

    90%
    2 Ratings

    Support Rating

    7.0

    Soffront CRM

    70%
    1 Rating
    9.8

    Thryv

    98%
    5 Ratings

    Likelihood to Recommend

    Soffront CRM

    Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
    Anonymous | TrustRadius Reviewer

    Thryv

    What I have found to be the most critical for my business as a customer of Thryv is the ability to provide an invoice and accept payment with direct linking to my bank account. This has had a dramatic positive impact on my cash flow.
    Cynthia Blackwell | TrustRadius Reviewer

    Pros

    Soffront CRM

    • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
    • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
    • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
    Andrew Van Horn | TrustRadius Reviewer

    Thryv

    • Customer service is FANTASTIC!
    • Put regularly used and needed tasks under one umbrella.
    • Makes it easy to schedule and post to Social Media
    Dona Carlisle | TrustRadius Reviewer

    Cons

    Soffront CRM

    • Reporting
    • Loyalty features
    • Social media integration
    Anonymous | TrustRadius Reviewer

    Thryv

    • Offer an automated rewards program for my customer based on their spending and their referrals.
    • Since I use Shopify and they host me it would be nice to get a financial break for not using that part of the package.
    • Maybe providing apps.
    Lisa Newman | TrustRadius Reviewer

    Pricing Details

    Soffront CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $20 per month

    Soffront CRM Editions & Modules

    Edition
    1,000 Emails$4.001
    5,000 Emails$15.001
    10,000 Emails$25.001
    1. per month
    Additional Pricing Details

    Thryv

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Thryv Editions & Modules

    Additional Pricing Details

    Usability

    Soffront CRM

    Soffront CRM 8.0
    Based on 1 answer
    Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
    Anonymous | TrustRadius Reviewer

    Thryv

    Thryv 9.0
    Based on 2 answers
    It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
    Greg Swacker | TrustRadius Reviewer

    Support Rating

    Soffront CRM

    Soffront CRM 7.0
    Based on 1 answer
    Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
    Anonymous | TrustRadius Reviewer

    Thryv

    Thryv 9.8
    Based on 5 answers
    Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Soffront CRM

    Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
    Andrew Van Horn | TrustRadius Reviewer

    Thryv

    Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
    Donna-sue Carpenter | TrustRadius Reviewer

    Return on Investment

    Soffront CRM

    • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
    • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
    Andrew Van Horn | TrustRadius Reviewer

    Thryv

    • Increased Social Media Presence has kept us in touch with clients
    • I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before.
    Jerry Laird | TrustRadius Reviewer

    Screenshots

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