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Stitch Labs (discontinued) vs. TermSync

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Stitch Labs (discontinued)

    Score7.3 out of 10
    N/AStitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.N/A

    TermSync

    Score10 out of 10
    N/ATermSync is a cloud-based accounts receivable management platform. It helps companies get paid faster, reduce administrative costs, and improve customer relationships. It works with clients’ existing accounting systems and can be up in running in a day or less. Companies can choose from various modules including invoice delivery, customer portals, collection workflow management, and advanced reporting & analytics. TermSync was acquired by French company Esker in January 2015.N/A
    Pricing
    Stitch Labs (discontinued)TermSync
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Stitch Labs (discontinued)TermSync
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Stitch Labs (discontinued)TermSync
    Likelihood to Recommend
    1.1
    (5 ratings)
    10.0
    (2 ratings)
    Usability
    6.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Stitch Labs (discontinued)TermSync
    Likelihood to Recommend
    Discontinued Products
    I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.
    Incentivized
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    Esker
    If you are one person or managing 10, TermSync allows you to track what you and your team is working on. When to follow up with customers so that no one is missed. It allows you to see if each teammate is pulling their weight and getting done what needs to be done or if more help is needed. The Executive Metrics reports give you all the information for month end reporting and also shows you the weaknesses so you can motivate your team to excel in those areas.
    Incentivized
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    Pros
    Discontinued Products
    • Inventory management.
    • Order management.
    • Reporting and analytics.
    Incentivized
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    Esker
    • The dashboard makes it easy to organize my daily work and to track customer contacts.
    • TermSync makes it easy for our customers to communicate with us at a time the best works with their schedule.
    • I love the credit reference reports. This saves us all the time of printing, completing and faxing credit reference reports.
    Incentivized
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    Cons
    Discontinued Products
    • Reporting does not work for multiple currencies.
    • There is often a lag when syncing products.
    Incentivized
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    Esker
    • Reporting. It is hard for TermSync to create a report for every business type out there so you may need to have some things customized, but they are always willing to assist.
    • The requirements needed to accept payments online requires some information that larger companies may not want to give out.
    Incentivized
    Read full review
    Usability
    Discontinued Products
    I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.
    Incentivized
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    Esker
    No answers on this topic
    Support Rating
    Discontinued Products
    We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.
    Incentivized
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    Esker
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    I have not researched other alternatives as this solved my problems.
    Incentivized
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    Esker
    When researching for this type of product, I did reach out to other vendors. I worked closely with Billtrust in the past and they were lacking in this area when I was ready to make my move. It is my understanding that they have something very robust in the works but I can't say where that will fall on the cost spectrum. By comparison, other companies, like Get Paid had priced themselves right out of our market. TermSync gave us the tools we needed at a price we could afford in the least amount of time and very little assistance from our IT Group, which was a big relief.
    Incentivized
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    Return on Investment
    Discontinued Products
    • We had to migrate off this system which was not ideal after being discontinued
    • Was a simple to use medium price range solution to scaling businesses
    • UI/UX was intuitive and was easy to train employees
    Incentivized
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    Esker
    • Our over 60 day list has been reduced by more than 100 accounts.
    • Our DSO is consistently trending lower.
    • All of the customer notes are stored in one place saving time for everyone.
    Incentivized
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    ScreenShots