Sugar Sell (SugarCRM) vs. SysTools Migration Tools

Sugar CRM is a good tool, but it's complex to customize. It often requires expensive 3rd partners to implement more complex scenarios that SugarCRM struggles to support; coming back with explanations was usually time-consuming and unsupported. The back end is overly complex in terms of what it needs to be, with many redundant database tables and columns.

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It’s the Swiss Arny knife of data and email so you can move across operating systems and platforms but it isn’t dynamic if you get a setting wrong- you need to do it over again.

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• Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
• It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
• It has customizable dashboards which I find beneficial

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• Allows you to corral different mail systems and make them compatible for migration
• Migrates user accounts when switching from one system to another quickly.
• Backing up data for security it is one of the best aspects of the product

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• The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
• General layout could be improved by the addition of modern templates to customize the standard look and feel
• Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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• Needs to be dynamic in set up
• Need to be able to correct settings after set up- you need to ensure everything is correct because you cannot change it once you set it up.
• Maybe offer AI based help?

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Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

It’s fantastic when it works but it’s a little too rigid in wanting everything set up perfectly upfront with no wiggle room to change a setting afterwards

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SugarCRM has never been down for us.

No response time issues ever. Very productive due to its ease of use.

The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.

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We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

Only part of an implemementation as noted previously.

Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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SugarCRM is a lot better in many ways then LogicsCRM which I started using when I started as a sales rep at Community Tax. Yet there is still room for a lot of improvements to accommodate a steady workflow. They integration of old CRM files seems to have worked great from Logics to Sugar.

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I haven’t used BDR as much but its interface is pretty straightforward.

Errors are sometimes difficult to diagnose as their help is weak in that regard. it does the job and allows multi backups and if it’s set up properly; it can be handy.

Managing licenses is non-existent (at least I couldn’t figure out how to best manage for ISO requirements.

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Works from 2-300 Users in our experience.

• Overall seems to be more expensive than other subscription based CRMs.
• Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
• Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis

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• ROI versus time saved in manpower is top notch
• Sometimes divisions get sold a “bill of goods” solution that isn’t right for them but they don’t realize it until it’s been implemented and then at first opportunity they want to move to something else. SysTools Migration Tools is great for that
• My only complaint is that the set up has to be perfect and you cannot change the settings- sometimes that’s frustrating

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