SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform. The platform also helps MSPs manage their clients, projects and IT documents from a single place.
$59
per month per user
Pricing
SuperOps.ai
Editions & Modules
Standard (PSA only)
$59
per month per user
Standard (RMM only)
$79
per month per user
PRO (Unified Basic )
$99
per month per user
Super (Unified Advanced)
$129
per month per user
Offerings
Pricing Offerings
SuperOps.ai
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup Fee
Optional
Additional Details
—
More Pricing Information
Community Pulse
SuperOps.ai
Considered Both Products
SuperOps.ai
Verified User
Chose SuperOps.ai
We initially thought SuperOps.ai would be a solid choice, but we were wrong. Compared to other platforms, in my opinion, it lacks reliability, has frequent downtime, and provides poor customer support. We selected it based on promising features, but in reality, in my …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose SuperOps.ai
We haven't seen this pace of development or support from any other player in the market both newer entrants and veteran competitors alike.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
SuperOps.ai
Monitoring Tasks
Comparison of Monitoring Tasks features of SuperOps.ai
Feature
SuperOps.ai
1.8
2 Ratings
118% below category average
Remote monitoring
1.82 Ratings
Management Tasks
Comparison of Management Tasks features of SuperOps.ai
SuperOps.ai is positioned to be and continues to move itself in ways to be the best MSP platform available. Their PSA is so easy to work with it could easily reach past the IT industry as a service delivery platform for nearly any other vertical utilizing service professionals. SuperOps.ai doesn't work well for companies requiring complex tax assessment and calculations like telcos. They are slated to address this in the near future. (Written in 07/2024)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In my opinion, SuperOps.ai is unreliable and inefficient. I feel frequent downtime makes it impossible to access critical data, and when issues arise, support is slow and unhelpful. In our case, we repeatedly requested access to backups, but they failed to provide a solution, leaving our business paralyzed during outages. Instead of streamlining operations, I believe it created more problems and wasted our time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
