#1 most frequent
United States of America
88.2%15 installations of 17
What is SuperOps.ai?
SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform.
Categories & Use Cases
Media
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Screenshot of Ticketing
Top Performing Features
Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.6
Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9.2
Policy-based automation
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Category average: 8.5
Areas for Improvement
Who Buys & Uses SuperOps.ai
#2 most frequent
Canada
5.9%1 installation of 17
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
5.9%1 installation of 17
Worst Service Support, Stay Away from this one
Use Cases and Deployment Scope
We tried using SuperOps.ai for IT management, but it was a huge disappointment. In my opinion, the platform is unreliable, buggy, and lacks proper support. In my experience constant downtime and missing features made it impossible to manage our operations efficiently. Instead of solving business problems, I feel it created more headaches. Definitely not a solution we can recommend.
Cons
- Unreliable uptime – Frequent outages disrupt operations.
- Poor support – Slow response times and unhelpful assistance.
- Limited integrations – Lacks compatibility with key third-party tools.
- Buggy interface – Glitches make navigation frustrating and inefficient.
- Downtime all the time
Return on Investment
- Wasted time and resources – Constant troubleshooting reduced productivity.
- Loss of revenue – Downtime and system failures disrupted client services.
- Increased operational costs – Had to invest in alternative solutions due to platform issues.
- Negative client impact – Poor performance damaged trust and credibility with customers.
Usability
Alternatives Considered
N-able MSP Manager, Syncro, Atera, ConnectWise PSA and Pulseway
A refreshing take on the MSP software space
Use Cases and Deployment Scope
SuperOps.ai helps us streamline our RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) automations in ways other vendors in the MSP space haven't always considered. We firmly believe in the synergy an all-in-one platform creates, and SuperOps.ai really shines when taking advantage of both RMM and PSA. They are constantly pushing both quality of live updates, reworks of existing features, and net-new features to their platform across RMM and PSA at a speed the legacy players could only dream of.
Pros
- RMM automations
- Innovative multitasking via tab layout
- Scripting outputs and feedback
- Pace of development
- Accessibility of staff, support, and community
- Contract mangement
Cons
- Tax collection
- Invoicing rules
- Sales automation and CRM integration
Return on Investment
- Has cut manual ticket routing by 50%
- Cut billing errors
- Ensured time tracked automatically made it on an invoice
Usability
Alternatives Considered
Syncro and ConnectWise PSA
Other Software Used
Pax8, MSP360 Managed Backup
