SuperOps.ai

SuperOps is a comprehensive RRM and PSA software that offers a range of valuable use cases for MSP companies. Users have praised SuperOps.ai for automating time-consuming tasks such as server checking, updating, and restarting, saving them countless hours of manual work. The asset management feature in SuperOps simplifies the process of managing and performing tasks on assets, ensuring that they are always patched and equipped with the necessary software. By using SuperOps, MSPs gain a holistic overview of all their clients, leading to enhanced client satisfaction.

SuperOps also excels in automation capabilities. The scripting module within the platform is user-friendly and efficient, making software installation automation seamless. Additionally, according to one reviewer who has tested various platforms, SuperOps offers the best ticket automation module available. This allows users to streamline and automate user support, maintenance tasks, remedial actions, and invoicing processes so they can focus on developing new solutions and services.

Another key benefit of SuperOps is its simplified patch management for small to medium enterprises. This ensures that all devices are kept up to date without restrictive contracts. Furthermore, the integration with anti-virus programs and Splashtop remote access enhances end-user experience while enabling support staff to save time by avoiding instructions for end-users to download and install remote control programs.

Users have found SuperOps to be an essential tool for managing customers and contracts, monitoring assets, tracking tickets and worklogs all in one place. Its reliable ticketing and invoicing solution makes it particularly beneficial for smaller-scale MSP setups. For programmers, SuperOps offers a resourceful API enabling them to build their own systems for clients. From remote IT work such as patch management to general RMM tasks like client device monitoring and reporting, SuperOps proves to be an invaluable asset.

SuperOps stands out among its competitors due to its user-friendly interface and seamless functionality. Customers appreciate its fast learning curve for workflows, ticket resolution, and asset tracking. Clients have experienced the convenience of automated processes, reducing the need for manual intervention. With SuperOps, businesses can streamline operations, increase efficiency through integrations and added functionality, and solve automation challenges while improving responsiveness to client needs.