A refreshing take on the MSP software space
July 24, 2024
A refreshing take on the MSP software space
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SuperOps.ai
SuperOps.ai helps us streamline our RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) automations in ways other vendors in the MSP space haven't always considered. We firmly believe in the synergy an all-in-one platform creates, and SuperOps.ai really shines when taking advantage of both RMM and PSA. They are constantly pushing both quality of live updates, reworks of existing features, and net-new features to their platform across RMM and PSA at a speed the legacy players could only dream of.
Pros
- RMM automations
- Innovative multitasking via tab layout
- Scripting outputs and feedback
- Pace of development
- Accessibility of staff, support, and community
- Contract mangement
Cons
- Tax collection
- Invoicing rules
- Sales automation and CRM integration
- Has cut manual ticket routing by 50%
- Cut billing errors
- Ensured time tracked automatically made it on an invoice
We haven't seen this pace of development or support from any other player in the market both newer entrants and veteran competitors alike.
Do you think SuperOps.ai delivers good value for the price?
Yes
Are you happy with SuperOps.ai's feature set?
Yes
Did SuperOps.ai live up to sales and marketing promises?
Yes
Did implementation of SuperOps.ai go as expected?
Yes
Would you buy SuperOps.ai again?
Yes
Comments
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