SupportBee

SupportBee

SupportBee

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SupportBee	Score 9.0 out of 10	N/A	SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.	N/A

Pricing

SupportBee

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
SupportBee
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	SupportBee
Considered Both Products	SupportBee Matt Heerema Director Chose SupportBee SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our … Incentivized Helpful?

Features

SupportBee

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	SupportBee 8.6 4 Ratings 5% above category average
Organize and prioritize service tickets	8.54 Ratings
Expert directory	8.03 Ratings
Subscription-based notifications	8.64 Ratings
ITSM collaboration and documentation	8.54 Ratings
Ticket creation and submission	9.14 Ratings
Ticket response	9.14 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	SupportBee 8.8 4 Ratings 9% above category average
External knowledge base	9.14 Ratings
Internal knowledge base	8.52 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	SupportBee 8.4 3 Ratings 5% above category average
Customer portal	9.13 Ratings
IVR	8.02 Ratings
Social integration	6.92 Ratings
Email support	9.13 Ratings
Help Desk CRM integration	9.13 Ratings

Best Alternatives
	SupportBee
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	SupportBee
Likelihood to Recommend	9.0 (4 ratings)
Support Rating	7.0 (1 ratings)

User Testimonials
	SupportBee
Likelihood to Recommend	SupportBee SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice. Incentivized Matt Heerema Director Read full review
Pros	SupportBee Shared inbox system The knowledge base resource Customer portal software Incentivized Tejas Rane Founder Read full review
Cons	SupportBee UX isn't the cleanest. Finding where to actually start typing responses can be confusing for new users. Incentivized Verified User Anonymous Read full review
Support Rating	SupportBee I haven't had to deal with support issues much, other than someone within our own company helping. Incentivized Verified User Anonymous Read full review
Alternatives Considered	SupportBee SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our employees, or too difficult for our clients to interact with. Incentivized Matt Heerema Director Read full review
Return on Investment	SupportBee 100% Service Level Achievement Could Build Good Client & Customer Relationship Knowledge base Could Save Our Time Features are best and justified with the pricing Needs improvement in social integration or channels Incentivized Rajkishore Mohapatra Founder & CEO Read full review
ScreenShots