What users are saying about
1 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 10 out of 101

Add comparison

Likelihood to Recommend

SupportBee

SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.
Matt Heerema profile photo

Feature Rating Comparison

Incident and problem management

SupportBee
10.0
Organize and prioritize service tickets
SupportBee
10.0
Subscription-based notifications
SupportBee
10.0
ITSM collaboration and documentation
SupportBee
10.0
Ticket creation and submission
SupportBee
10.0
Ticket response
SupportBee
10.0

Self Help Community

SupportBee
8.0
External knowledge base
SupportBee
8.0

Multi-Channel Help

SupportBee
8.0
Customer portal
SupportBee
4.0
Email support
SupportBee
10.0
Help Desk CRM integration
SupportBee
10.0

Pros

  • LIGHTWEIGHT INTERFACE - all the other support / ticketing systems we've worked with were extremely feature rich, which led to them being very very hard to use. (Almost none of those companies seem to employ information architects and knowledgeable UX directors, leading to clunky interfaces).
  • RELATED TICKETS - I can see at a glance what other issues a particular client has had.
  • 3rd PARTY INTEGRATIONS - Part of our decision process was that SupportBee integrated with our other systems very well, allowing the systems to talk to each other, feeding us relevant data across our systems.
Matt Heerema profile photo

Cons

  • MESSAGE THREADING - the interface for long message threads makes things difficult to scan and review.
  • PRICE TIERS - a few of the pieces of functionality we need (client portal) are at a price tier that makes it infeasible for us.
Matt Heerema profile photo

Alternatives Considered

SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our employees, or too difficult for our clients to interact with.
Matt Heerema profile photo

Return on Investment

  • SupportBee has increased our client communication.
  • SupportBee is cost-effective at the price tier we utilize.
  • SupportBee saves our employees time by having an easy to use interface for finding, organizing, and resolving tickets.
Matt Heerema profile photo

Pricing Details

SupportBee

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details