A Tool To Make Ticketing System Easy & Reliable
July 14, 2022
A Tool To Make Ticketing System Easy & Reliable
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SupportBee
I have used this tool in our business for more than 1 year and this really provided the best results while we had configured this tool as our client help desk. We could resolve our client's issues easily with this platform. Here we can add multiple agents with different roles and can control their accesses also. It provides customized helpdesk portal with own brand name or domain. With it's knowledge base software we could resolve minimum queries easily with detailed resolutions. Here creating tickets is very simple. It helped us to manage all the queries in a single place and it automatically assigned tickets to our agents. Whenever we miss a ticket it helps to find it. Apart from that with audit tool it helped us to find any missing ticket, unassigned ticket, unresolved ticket easily and we could achieve our 100% service level due to this tool. Easy to integrate with your existing software and makes work smooth.
- Customized Help Desk Portal
- Knowledgebase Tool
- Easy to use platform
- Creative Dashboard To Manage All Tickets
- Private Chat With Team
- Easy Setup and Integration
- Lack Of Channels to Sync Queries
- Integration Needs Technical Knowledge
- Not Recommended For Large Businesses
- Sometimes reports give errors and analysis needs more improvement
- 100% Service Level Achievement
- Could Build Good Client & Customer Relationship
- Knowledge base Could Save Our Time
- Features are best and justified with the pricing
- Needs improvement in social integration or channels
Do you think SupportBee delivers good value for the price?
Yes
Are you happy with SupportBee's feature set?
Yes
Did SupportBee live up to sales and marketing promises?
Yes
Did implementation of SupportBee go as expected?
Yes
Would you buy SupportBee again?
Yes