TrustRadius
SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.Lightweight, Easy-to-use, Support Ticket System with the right integrationsWe use SupportBee as our client-facing helpdesk. Being a small company, each employee has a percentage of their work dedicated to supporting our clients. SupportBee enables client communication by providing us a very simple and easy-to-use platform for tracking support tickets through their lifecycle. SupportBee also integrates with our project management system and CRM to help us know at a glance who we're talking to, what issues they've had in the past, and to turn support tickets into project tasks for future version releases.,LIGHTWEIGHT INTERFACE - all the other support / ticketing systems we've worked with were extremely feature rich, which led to them being very very hard to use. (Almost none of those companies seem to employ information architects and knowledgeable UX directors, leading to clunky interfaces). RELATED TICKETS - I can see at a glance what other issues a particular client has had. 3rd PARTY INTEGRATIONS - Part of our decision process was that SupportBee integrated with our other systems very well, allowing the systems to talk to each other, feeding us relevant data across our systems.,MESSAGE THREADING - the interface for long message threads makes things difficult to scan and review. PRICE TIERS - a few of the pieces of functionality we need (client portal) are at a price tier that makes it infeasible for us.,10,SupportBee has increased our client communication. SupportBee is cost-effective at the price tier we utilize. SupportBee saves our employees time by having an easy to use interface for finding, organizing, and resolving tickets.,JIRA Service Desk, Zendesk and Intercom,BugHerd, BrowserStack, Google Drive, Dropbox
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SupportBee
1 Ratings
Score 10.0 out of 101
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SupportBee Reviews

SupportBee
1 Ratings
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Score 10.0 out of 101
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Matt Heerema profile photo
August 14, 2018

SupportBee Review: "Lightweight, Easy-to-use, Support Ticket System with the right integrations"

Score 10 out of 10
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We use SupportBee as our client-facing helpdesk. Being a small company, each employee has a percentage of their work dedicated to supporting our clients. SupportBee enables client communication by providing us a very simple and easy-to-use platform for tracking support tickets through their lifecycle. SupportBee also integrates with our project management system and CRM to help us know at a glance who we're talking to, what issues they've had in the past, and to turn support tickets into project tasks for future version releases.
  • LIGHTWEIGHT INTERFACE - all the other support / ticketing systems we've worked with were extremely feature rich, which led to them being very very hard to use. (Almost none of those companies seem to employ information architects and knowledgeable UX directors, leading to clunky interfaces).
  • RELATED TICKETS - I can see at a glance what other issues a particular client has had.
  • 3rd PARTY INTEGRATIONS - Part of our decision process was that SupportBee integrated with our other systems very well, allowing the systems to talk to each other, feeding us relevant data across our systems.
  • MESSAGE THREADING - the interface for long message threads makes things difficult to scan and review.
  • PRICE TIERS - a few of the pieces of functionality we need (client portal) are at a price tier that makes it infeasible for us.
SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.
Read Matt Heerema's full review

SupportBee Scorecard Summary

Feature Scorecard Summary

Organize and prioritize service tickets (1)
10
Subscription-based notifications (1)
10
ITSM collaboration and documentation (1)
10
Ticket creation and submission (1)
10
Ticket response (1)
10
External knowledge base (1)
8
Customer portal (1)
4
Email support (1)
10
Help Desk CRM integration (1)
10

About SupportBee

SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.
Categories:  Help Desk

SupportBee Technical Details

Operating Systems: Unspecified
Mobile Application:No