SymphonyAI Summit

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SymphonyAI Summit
Score 7.9 out of 10
N/A
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
Pricing
SymphonyAI Summit
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
SymphonyAI Summit
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SymphonyAI Summit
Considered Both Products
SymphonyAI Summit
Chose SymphonyAI Summit
Symphony is the best ticketing tool and is efficient.
Chose SymphonyAI Summit
On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than …
Chose SymphonyAI Summit
Incident workflow management is better in Symphony SummitAI.
Chose SymphonyAI Summit
Product fared really good in terms of end user usage and hence picked it as t was worth spending the money.
Chose SymphonyAI Summit
Symphony Summit is certainly cost-effective in comparison to ServiceNow but their solution is not mature and is buggy.
Chose SymphonyAI Summit
Symphony SummitAI cloud Implementation was chosen over HP ITSM because it provided a ready-to-implement functionality for the service management modules with minimal scripting and administration. The easy GUI also enabled the rapid implementation of the product for digitalizing …
Chose SymphonyAI Summit
Symphony submit has lot of limitation . For example we can not change the password of Admin Account of Desktop. Email to ticket we can not attach documents
Top Pros
Top Cons
Features
SymphonyAI Summit
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
SymphonyAI Summit
7.2
10 Ratings
12% below category average
Organize and prioritize service tickets8.010 Ratings
Expert directory7.79 Ratings
Service restoration6.89 Ratings
Self-service tools7.09 Ratings
Subscription-based notifications7.310 Ratings
ITSM collaboration and documentation7.210 Ratings
ITSM reports and dashboards6.310 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
SymphonyAI Summit
7.6
10 Ratings
8% below category average
Configuration mangement7.710 Ratings
Asset management dashboard8.110 Ratings
Policy and contract enforcement7.09 Ratings
Change management
Comparison of Change management features of Product A and Product B
SymphonyAI Summit
8.0
10 Ratings
4% below category average
Change requests repository8.110 Ratings
Change calendar8.08 Ratings
Service-level management7.810 Ratings
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User Ratings
SymphonyAI Summit
Likelihood to Recommend
8.0
(10 ratings)
Likelihood to Renew
9.0
(1 ratings)
User Testimonials
SymphonyAI Summit
Likelihood to Recommend
SymphonyAI Summit
We use the IT asset management module to great extent, would like to explore the RFID based tracking of assets integrated with Summit ITAM. Would like service requests workflows to be made flexible enough to support any kind of requests and easily route based on criteria's defined. This help in easy approval and reduce the time take for fulfilling the request and adhere to SLA
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Pros
SymphonyAI Summit
  • Network Incident to network inventory mapping and workflow management.
  • Priority, Severity wise SLA management.
  • Integration with other systems like CRM, EMS.
Read full review
Cons
SymphonyAI Summit
  • Some standard functionalities don't work.
  • We struggle to get optimum support from their support team.
  • Issues are not resolved within the SLAs.
  • Even escalating to higher authorities do not help.
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Likelihood to Renew
SymphonyAI Summit
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
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Alternatives Considered
SymphonyAI Summit
On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than another app. user to raise SR/INCIDENT
Read full review
Return on Investment
SymphonyAI Summit
  • Symphony Summit has helped us achieve some automation.
  • Asset management has improved slightly, but lot more was expected.
  • Their standard functionalities, which were promised in newer versions, are not working.
Read full review
ScreenShots