SymphonyAI IT Service Management tool for managing Daily activities.
December 13, 2024

SymphonyAI IT Service Management tool for managing Daily activities.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SymphonyAI IT Service Management

We are using SymphonyAI IT Service Management for managing services like Incident, Service, change record management and approval from management. We are maintain change record list in SymphonyAI IT Service Management tool ITSahayak and also we are using their catboat for providing services to other associates for troubleshooting. Also, we are using the ITSahayak tool for Compliance management in the system.

Pros

  • Incident Management
  • Change Record Management
  • Compliance Management
  • Report Status of change record and incidents to management

Cons

  • AI Chatbat
  • Very less customizable
  • Require dedicated developer for development
  • Its license is too expensive.
  • Require dedicated developer to do changes.
365 Audits is used for handling Audit things which help us to provide monthly logs to auditor to track the changes and verify the things. If anything goes non-compliance, then they track with this tool and helps the organization to stop this activities and improve daily things to stop non-compliance things.

Do you think SymphonyAI IT Service Management delivers good value for the price?

Yes

Are you happy with SymphonyAI IT Service Management's feature set?

Yes

Did SymphonyAI IT Service Management live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI IT Service Management go as expected?

Yes

Would you buy SymphonyAI IT Service Management again?

Yes

It is best for handling daily incidents and change records in the organization. And also provide features like which incident will have higher priority, and which have less and on the basis of that developer do their daily activities to resolve them. It also helps in managing our compliance change logs, which help the compliance team.

SymphonyAI IT Service Management Feature Ratings

Incident and problem management
6.8
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
7
Self-service tools
6
ITSM reports and dashboards
6
ITSM asset management
7.5
Configuration mangement
7
Asset management dashboard
8
Change management
8.3
Change requests repository
9
Change calendar
8
Service-level management
8

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