Name: ASAPPP IT Service Management
Rating: 7.6 (2 reviews)
Author: ASAPPP

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

K-12 Online Learning

School Management

Education

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

IP PBX

Knowledge Management

Enterprise

Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Management

Cloud Storage

Consulting and Advisory Services

Converged Network Adapters (CNAs)

Data Catalog

Data Center Virtualization

Density-Optimized Servers

Fraud Detection

Function as a Service (FaaS)

IP Address Management (IPAM)

IT Asset Management

Integration Platform as a Service (iPaaS)

Machine Identity Management

Mainframe Monitoring

Managed Hosting

Mobile Device Management (MDM)

Network Monitoring

Network Performance Monitoring

Network Traffic Analysis (NTA)

Observability

Software Composition Analysis (SCA)

Software-Defined WAN

Time Series Databases

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Audio Editing

Click Fraud

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Quote to Cash

Sales

GDPR Compliance

Security

Chiropractic

Construction Workforce Management

Dental

ID Card

Nonprofit Fundraising

Oil and Gas

Patient Engagement

Vertical-Specific

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The ITSM Tool, developed by ASAPPP, is a platform designed to efficiently manage incidents, requests, change management, root cause analysis (RCA), and tasks for small to large enterprises. According to the vendor, this software solution caters to the needs of IT professionals, service desk managers, IT managers, IT consultants, and IT service providers across various industries.

## Key Features

**Incident/Request Management**: According to the vendor, users can create incidents and service requests using customizable templates. Service desk managers have the ability to assign tickets to resolution teams, escalate tickets, and set up auto-escalation. The tool enables tracking and monitoring of ticket resolution at all levels.

**Change Management**: The ITSM Tool allows for the creation of change management requests for incidents, requests, root cause analysis (RCA), and standalone changes. Users can utilize customizable change management forms and create and assign sub-tasks for change management requests. The platform also offers a customized approval workflow for change management requests and provides a convenient calendar view for upcoming scheduled changes.

**Root Cause Analysis**: Users can raise RCAs for incidents, changes, requests, and standalone issues. The ITSM Tool offers customizable input parameters for RCAs and facilitates the creation and assignment of tasks based on the identified root causes.

**MIS, Reporting & Knowledge Management**: The vendor states that users can create and manage a knowledge database, complete with attachments. The platform also provides customized inbuilt dashboards with graphical representation for data visualization. Users can create custom reports using simple menus and pin saved dashboards on a personalized dashboard page. Additionally, the tool offers customizable reports available for download in multiple formats.

**Integration & Add-on Features**: The ITSM Tool seamlessly integrates with other platforms such as ERP, HRMS, and ITSM, enhancing its functionality. It also offers additional features like chat, broadcast messages, task management, and communication channels, providing users with a comprehensive and collaborative experience.

**Workflow Management**: According to the vendor, the tool offers digital IT workflows to bridge the gap between traditional IT practices and modern business needs. It aims to provide a seamless customer experience through AI-driven self-service and automation of common issues. The platform also provides a unified, consumer-style employee service experience across IT, HR, Facilities, Finance, and Legal, along with cross-departmental digital workflows and self-service options for common issues. Moreover, it integrates DevOps with ITSM to reduce friction and risk.

**Workforce Scheduling & Reporting System**: The ITSM Tool facilitates shift scheduling for the workforce, complete with notifications and rescheduling options. It also enables geo tracking of employee in/out times with location tagging. The platform supports approval workflows for shift changes, swap requests, and time off/leave requests, and provides tracking and monitoring of attendance and resource allocation. Users can generate customized reports, dashboards, and quick view options for easy access to relevant information.


Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

ITSM Standard

ITSM Pro

ITSM Enterprise

Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

Mini Me

Professional

Unlimited

ASAPPP IT Service Management

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

ASAPPP

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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ASAPPP IT Service Management

Overview

What is ASAPPP IT Service Management?