SymphonyAI IT Service Management

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SymphonyAI IT Service Management	Score 9.2 out of 10	N/A	Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
SymphonyAI IT Service Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	SymphonyAI IT Service Management
Considered Both Products	SymphonyAI IT Service Management Verified User Executive Chose SymphonyAI IT Service Management 365 Audits is used for handling Audit things which help us to provide monthly logs to auditor to track the changes and verify the things. If anything goes non-compliance, then they track with this tool and helps the organization to stop this activities and improve daily things … Incentivized Helpful? Verified User Administrator Chose SymphonyAI IT Service Management Gone through other tools with other colleagues, but found that SymphonyAI IT Service Management can be used as user friendly tool and easy to understand the flow of the application. Incentivized Helpful? Verified User Executive Chose SymphonyAI IT Service Management Becuase it is easy to setup and manage. We require only one manpower to handle this tool which is good for orginzation point of view. It is also easy to create new workflows, workgroups in this tool which is helpful for us in saving of time. Incentivized Helpful? RN Ramya Nemani Application Support Engineer Chose SymphonyAI IT Service Management Symphony Summit has user friendly design and processes, easy to navigate and understand too. Helpful? Verified User Analyst Chose SymphonyAI IT Service Management The main reason for choosing Symphony Summit is the customization. We wanted to have a separate tool for our business unit. Compared to ServiceNow, which requires a license to approve a request, Symphony does not require a license. In addition, it is much easier to customize … Incentivized Helpful? DP Dushyant Pathak Software Engineer Chose SymphonyAI IT Service Management SymphonyAI has a better interface and UX and a richer set of AI-powered features. Incentivized Helpful? Verified User Analyst Chose SymphonyAI IT Service Management Ive used ServiceNow before which I believe is a similar application. Both provide basic support reporting tools, but SymphonyAI IT Service Managements tool appears to more user friendly and is quicker The reporting tool for SymphonyAI IT Service Management also seems to be … Incentivized Helpful? MK Manujeet Kumar Technical Lead Chose SymphonyAI IT Service Management It is providing single platform for all ITSM and ITAM functions under ITIL framework. Incentivized Helpful? Verified User Engineer Chose SymphonyAI IT Service Management Symphony is the best ticketing tool and is efficient. Incentivized Helpful? NS Nishikanta Sahoo Head - Production Support Chose SymphonyAI IT Service Management On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than … Incentivized Helpful? Verified User Manager Chose SymphonyAI IT Service Management Incident workflow management is better in Symphony SummitAI. Incentivized Helpful? Deepak GB AGM- IT Chose SymphonyAI IT Service Management Product fared really good in terms of end user usage and hence picked it as t was worth spending the money. Incentivized Helpful? Verified User Director Chose SymphonyAI IT Service Management Symphony Summit is certainly cost-effective in comparison to ServiceNow but their solution is not mature and is buggy. Incentivized Helpful? AG Ashutosh Goyal ITSM SME Chose SymphonyAI IT Service Management We are preferring this due to its UI and good tool Incentivized Helpful? LM LALIT MADAN SR. GENERAL MANAGER - IT/SAP Chose SymphonyAI IT Service Management Better dashboard and better MIS report for the IT manager. Incentivized Helpful? Verified User Manager Chose SymphonyAI IT Service Management Symphony SummitAI cloud Implementation was chosen over HP ITSM because it provided a ready-to-implement functionality for the service management modules with minimal scripting and administration. The easy GUI also enabled the rapid implementation of the product for digitalizing … Incentivized Helpful? AC Anand Chaudhuri CIO (Chief Information Officer) Chose SymphonyAI IT Service Management Symphony submit has lot of limitation . For example we can not change the password of Admin Account of Desktop. Email to ticket we can not attach documents Incentivized Helpful?

Features

SymphonyAI IT Service Management

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	SymphonyAI IT Service Management 8.8 20 Ratings 6% above category average
Organize and prioritize service tickets	8.820 Ratings
Expert directory	8.915 Ratings
Service restoration	8.518 Ratings
Self-service tools	8.117 Ratings
Subscription-based notifications	7.915 Ratings
ITSM collaboration and documentation	9.517 Ratings
ITSM reports and dashboards	9.920 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	SymphonyAI IT Service Management 9.0 20 Ratings 8% above category average
Configuration mangement	8.420 Ratings
Asset management dashboard	8.920 Ratings
Policy and contract enforcement	9.815 Ratings

Change management

Comparison of Change management features of Product A and Product B
	SymphonyAI IT Service Management 9.4 20 Ratings 9% above category average
Change requests repository	8.420 Ratings
Change calendar	9.916 Ratings
Service-level management	9.918 Ratings

Best Alternatives
	SymphonyAI IT Service Management
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	SymphonyAI IT Service Management
Likelihood to Recommend	8.9 (20 ratings)
Likelihood to Renew	9.0 (1 ratings)

User Testimonials
	SymphonyAI IT Service Management
Likelihood to Recommend	SymphonyAI IT Service Management It is best for handling daily incidents and change records in the organization. And also provide features like which incident will have higher priority, and which have less and on the basis of that developer do their daily activities to resolve them. It also helps in managing our compliance change logs, which help the compliance team. Incentivized Verified User Anonymous Read full review
Pros	SymphonyAI IT Service Management The Design Studio is an easy solution for L3 support professionals to improve existing workflows without technical support quickly. The process and UI are more seamless, robust, and attractive than existing solutions. The copilot AI addition has removed a lot of repetitive tasks and improved UX. Incentivized DP Dushyant Pathak Software Engineer Read full review
Cons	SymphonyAI IT Service Management Business Rule Designer - Since it has many automation we are unable to use it properly, because of BRD related jobs not getting executed Creation of sub tenant under tenant 5 why analysis method in the problem management can be designed more efficiently rather than its designed now Incentivized Verified User Anonymous Read full review
Likelihood to Renew	SymphonyAI IT Service Management The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients. Incentivized Verified User Anonymous Read full review
Alternatives Considered	SymphonyAI IT Service Management The main reason for choosing Symphony Summit is the customization. We wanted to have a separate tool for our business unit. Compared to ServiceNow, which requires a license to approve a request, Symphony does not require a license. In addition, it is much easier to customize and scale. Incentivized Verified User Anonymous Read full review
Return on Investment	SymphonyAI IT Service Management When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%. SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%. It has been instrumental in deploying workflows to production by more than 50%. Incentivized DP Dushyant Pathak Software Engineer Read full review
ScreenShots	SymphonyAI IT Service Management Screenshots