SymphonyAI IT Service Management vs. Virima

It is best for handling daily incidents and change records in the organization. And also provide features like which incident will have higher priority, and which have less and on the basis of that developer do their daily activities to resolve them. It also helps in managing our compliance change logs, which help the compliance team.

Incentivized

The reason why i would recommend Virima its because they offer most excellent SaaS solution which is bound to solve the most stringent IT assets and services management problems. Has a graphical representation for changes to provide better insights. Helps to monitor our network and enhance security highly. I love the support team they are very responsive and easy to reach at.

Incentivized

• The Design Studio is an easy solution for L3 support professionals to improve existing workflows without technical support quickly.
• The process and UI are more seamless, robust, and attractive than existing solutions.
• The copilot AI addition has removed a lot of repetitive tasks and improved UX.

Incentivized

• Virima is outstanding in relation to information Technology asset tracking.
• Great in in terms of company or organization contract management.
• excellent in terms of license management.

Incentivized

• Business Rule Designer - Since it has many automation we are unable to use it properly, because of BRD related jobs not getting executed
• Creation of sub tenant under tenant
• 5 why analysis method in the problem management can be designed more efficiently rather than its designed now

Incentivized

• Offers a vivid service mapping feature that represents the full picture of how business services are supported and what is occurring at the application, computes, and network layer that could be impacting availability performance.
• Application dependency mapping.
• IT Assets Management.

Incentivized

The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.

Incentivized

The main reason for choosing Symphony Summit is the customization. We wanted to have a separate tool for our business unit. Compared to ServiceNow, which requires a license to approve a request, Symphony does not require a license. In addition, it is much easier to customize and scale.

Incentivized

Accessing and Managing Virima is easy. Great support team very responsive,but i would like to have more visibility into the product management space. Nevertheless its a considerable tool that does what it was deployed to do.

Incentivized

• When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
• SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
• It has been instrumental in deploying workflows to production by more than 50%.

Incentivized

• Excellence in our company licensing management.
• Outstanding in terms of Information Technology asset tracking.
• Services mapping in the company.

Incentivized