Tebra EHR vs. TheraNest by Therapy Brands

Kareo is not an appropriate application for any real-world clinical need. It is highly unreliable, crashing frequently, and often becomes frozen. It also cannot ingest data from Therapy Notes, which was a promised feature of the platform according to the sales team. Additionally, when we ran into reliability issues (every day, with every clinician at the practice, across a dozen different office locations with different internet service providers) we were not offered the ability to cancel our contract. Until the reliability issues are fixed Kareo is not well-suited to any use case because it does not work.

TheraNest is appropriate for clinical practice and seems well-suited for providing speech-language and other allied health services. Without firsthand experience billing, it is difficult to provide input regarding the ease of billing with this software. I have yet to see how TheraNest would work for clients with multiple insurance types. I trialed the TheraNest video conferencing near the beginning of 2020 (start of global pandemic), but the feature had glitches and I have since discontinued use of this feature.

Incentivized

• Catching missing patient info
• Catching missing insurance info
• Providing mailing addresses

• Well-organized layout
• Syncs to Google Calendar
• User friendly

Incentivized

• Everything created can always use adjusting depending on the situation
• Adapting to client needs quicker
• Problems are not reported in a timely manner

Incentivized

• Make it easier to see if a note is linked to an appointment
• More options for making employee availability blocks
• Synced appointments still show up after client is archived

Incentivized

Kareo was a massive waste of money. It's an unreliable product without promised features and sold by a disingenuous sales team. We will stick to reliable services like Doxy, Therapy Notes, etc.

The user interface is fine but it the app constantly freezes or crashes.

TheraNest support team is great but has grown since we bought it 4 years ago. 4 years ago you could call a number and someone would assist immediately and your issue would be resolved within moments. Now when you call to support you speak to someone who tells you they will create a ticket and get back in touch, which takes 2-3 days for a resolve. We understand that this is because TheraNest is growing and cannot staff at such a large scale so quickly without needing to better structure the support process. However, it is something that has been hard to transition over to for our company.

Incentivized

I selected Kareo EHR because it was a lot simpler to use and the customer service was definitely better. Every representative I have spoken to has been super friendly and helpful.

Incentivized

TheraHelper was outdated software that was difficult to use and hard to understand. We have cut down almost 3X the amount of work it took to use TheraHelper. TheraHelper did have a better report option for accounting purposes and that is something we are hopeful TheraNest grows toward. TheraHelper also was just beginning to offer a cloud-based option that was very different from the original software they offered, but still too difficult to navigate.

Incentivized

• We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
• I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
• Again ASK questions; do a test run; ask about the migration of your data and its charges.
• You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.

Incentivized

• Saved us money!
• Saved us time!
• Helped us stay organized!

Incentivized