TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Telegram

    Score8.8 out of 10
    N/ATelegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10 most downloaded apps in the world.N/A

    Zoho CPaaS

    Score9 out of 10
    N/AZoho CPaaS (formerly Zoho ZeptoMail) is a multi-channel transactional communications platform that helps businesses send and manage customer communications across Email, SMS, WhatsApp, and Voice. It provides developer-friendly APIs, SDKs, webhooks, analytics, and communication management tools to help teams integrate and automate transactional communications into their applications and business workflows. Zoho CPaaS is designed for developers, product teams, SaaS companies, e-commerce…

    $2.50

    per credit (10,000 emails)

    Pricing
    TelegramZoho CPaaS
    Editions & Modules
    No answers on this topic
    Voice credit
    $1
    one-time fee per voice credit
    Email credit
    $2.50
    one-time fee per email credit
    Message credit (SMS and WhatsApp)
    $3
    one-time fee per message credit
    Offerings
    Pricing Offerings
    TelegramZoho CPaaS
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Channel availability and pricing may vary by region. Free trial available for 6 months only for Email channel
    More Pricing Information
    Community Pulse
    TelegramZoho CPaaS
    Considered Both Products
    Open Source
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Best Alternatives
    TelegramZoho CPaaS
    Small Businesses
    WhatsApp Business
    Score9 out of 10
    Telegram
    Score8.8 out of 10
    Medium-sized Companies
    Twilio
    Score7.8 out of 10
    Telegram
    Score8.8 out of 10
    Enterprises
    WhatsApp Business
    Score9 out of 10
    Telegram
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TelegramZoho CPaaS
    Likelihood to Recommend
    9.9
    (8 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    TelegramZoho CPaaS
    Likelihood to Recommend
    Open Source
    Telegram has been very well suited for family video calls and conversations where detailed and private information is being shared. Video calling is fantastic and I'm so thrilled that they added group video calls now! The video quality is also so good that I've been able to use it to make virtual portrait sessions happen. I just don't use this for sending out formal contracts and things like that. I feel like email still needs to be used for those scenarios, but any client that just wants a secure way of communicating with me about their private family matters...this is THE app to use!
    Incentivized
    Read full review
    Zoho
    Its a goto product for transactional emails. Developer friendly and you have control over showing message content to suprressing email deliveries. You can configure multiple domains and create multiple accounts to keep account of usage if you need to. Less appropriate scenarios? I cant think of any use cases. One concern is on the max file size, which is about 15 MB. If you intent to send emails with larger attachments, this may not be the right product for you
    Incentivized
    Read full review
    Pros
    Open Source
    • Easy to use and user friendly
    • Collaborating application
    • File sharing
    • Audio and video calling feature
    • Instant messaging
    • Channel and group formation
    • Data security
    Read full review
    Zoho
    • access control to monitor email delivery
    • APIs, developer friendly
    • auto suppression feature to avoid unnecessary usage of email tokens
    Incentivized
    Read full review
    Cons
    Open Source
    • It is so safe to use that many users can share anything, including private pictures of anyone, even nudity as well. That is horribly disgusting.
    • They should restrict those users who run nudity in the Telegram groups and community.
    • Otherwise, I don't have any problem[s with] Telegram. I am a very satisfied user of Telegram.
    Incentivized
    Read full review
    Zoho
    • Dashboards can be better than how they are now.
    • Code snippets are shown even after years of integration is success and working fine. This can be avoided. Being stable product, none of the dev team logs in now.
    • There is scope to make templates better than how they are now.
    • some features like auto-suppression can be shifted to agent/sub-account level. Presently they apply for all emails from all accounts.
    Incentivized
    Read full review
    Usability
    Open Source
    No answers on this topic
    Zoho
    A good product. I cant rate very good as portal looks like built for developer. Once product is setup and in use, developers wont login, as said code snippeet isnt required. I dont have an option to hide this. I recommend we have more easier way to search the emails, have dashboards that are more relevant. for example, multiple charts on dashboard have differnt time-frame and are opened by default with such settings. Its kind of weird to see this. Another thing is their email alert on usage of the tokens is not well formatted :) I raised this concern a couple of times.
    Incentivized
    Read full review
    Alternatives Considered
    Open Source
    I used WhatsApp Business but it's limited. I can add only 250+/- members to the WhatsApp group. But in Telegram, it's 200000. So this is a big opportunity to promote my event. Telegram has much more user data privacy and company transparency than Signal. I am using both but telegram for vas communication
    Incentivized
    Read full review
    Zoho
    Incentivized
    Read full review
    Return on Investment
    Open Source
    • Easy spread of information and updates among customers.
    • Easier and faster communication among colleagues.
    • Groups may accumulate a huge number of people.
    Incentivized
    Read full review
    Zoho
    • No issues of email delivery after shifting to Zeptomail
    • we followed all configurations and our emails dont go as spam anymore. A bug plus for us.
    • Surprisingly not so expensive
    Incentivized
    Read full review
    ScreenShots

    Zoho CPaaS Screenshots

    Screenshot of Dashboard overview of a CPaaS accountScreenshot of Email channel overview of Zoho CPaaSScreenshot of SMS channel overview of Zoho CPaaSScreenshot of Whatsapp channel overview of Zoho CPaaSScreenshot of Voice channel overview of Zoho CPaaSScreenshot of channel-wise analytics to track performance