Tettra vs. USU Customer Service Knowledge Management

Tettra

12 Reviews and Ratings

USU Customer Service Knowledge Management

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Tettra	Score10 out of 10	Small Businesses (1-50 employees)	Tettra helps teams that use Slack organize and share important knowledge in one central, searchable, manageable place.	N/A
USU Customer Service Knowledge Management	N/A	N/A	USU Knowledge Management is a knowledge base for contact centers. The vendor says they can help customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. The vendor says that, today, dealing with the sheer volume of information is harder than actually finding it. USU's goal is to make…	N/A

Pricing

Tettra

USU Customer Service Knowledge Management

No answers on this topic

No answers on this topic

Pricing Offerings
Tettra	USU Customer Service Knowledge Management
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Required

Active users are people who sign up for Tettra with their Slack account

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Best Alternatives
	Tettra	USU Customer Service Knowledge Management
Small Businesses	Slite Score5.7 out of 10	Slite Score5.7 out of 10
Medium-sized Companies	Bloomfire Score8.4 out of 10	Bloomfire Score8.4 out of 10
Enterprises	Bloomfire Score8.4 out of 10	Bloomfire Score8.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Tettra	USU Customer Service Knowledge Management
Likelihood to Recommend	8.0 (3 ratings)	- (0 ratings)
Support Rating	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Tettra	USU Customer Service Knowledge Management
Likelihood to Recommend	Tettra, Inc. Tettra is excellent for a small team wiki. It is easy to set-up and use, and for many teams the free version is enough. New features are added regularly. One of the features I would like to see is 2FA for email accounts or even SAML integration. Incentivized Verified User Read full review	USU Software AG No answers on this topic
Pros	Tettra, Inc. Easily access revision history Suggest pages to create Find information Incentivized Verified User Read full review	USU Software AG No answers on this topic
Cons	Tettra, Inc. More integrations More options for presentation More customization options Incentivized Verified User Read full review	USU Software AG No answers on this topic
Support Rating	Tettra, Inc. I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website. Incentivized Verified User Read full review	USU Software AG No answers on this topic
Alternatives Considered	Tettra, Inc. Tettra provides an easy interface, but feels limited in its feauture set. When I need to incorporate more granular permissions or live collaboration I use Google Drive. Incentivized Verified User Read full review	USU Software AG No answers on this topic
Return on Investment	Tettra, Inc. Easier to find information Meets you on the platforms you already use - ie Slack and Google. Incentivized Verified User Read full review	USU Software AG No answers on this topic
ScreenShots		USU Customer Service Knowledge Management Screenshots