TherapyNotes vs. Therabill by WebPT

TherapyNotes is ideal for any size practice with single or multiple providers/clinicians. Its scheduling, billing, EHR, and online portal are great for English speakers but not at all user-friendly to Spanish speakers. It is definitely affordable for a start-up practice and fees associated with merchant services are low compared to competitors.

Incentivized

For smaller clinics who see fewer numbers of patients or rarely deal with claim denials, Therabill by WebPT would be satisfactory and effective for use. However, because the workflows for handling claim denials and for entering batch payments can be so tedious, difficult, and time-consuming, I would not recommend the suite for businesses with greater quantities of daily claims or complex billing scenarios.

Incentivized

• Connect with clients through the client portal and allows you to share documents.
• Submits claims to the insurance companies and connects with CAQH.
• Tech support is phenomenal.
• Free, secure telehealth platform.

Incentivized

• Great integration with WebPT
• Love the auto posting of patient payments when we apply ERAs - and the ability to not apply if there is a secondary.
• The Patient statements are pretty easy to send out. Love that we have options to print or email them.
• The zendesk site answers a LOT of questions and is a fantastic resource.

Incentivized

• Spanish documents are not available. There is not a way to use Spanish documents that can be filled out online like the English documents; instead, the practice must upload a PDF into the Library, share with client via portal and have then print, fill out manually, and upload for organization review and approval.
• Sync feature from Client History Form is inconsistent. It may work with some clients but not with all. Sometimes the user has to completely log out and log back in in order to obtain partially parsed information to use in a treatment plan or psychotherapy note.

Incentivized

• Customer Services is hit or miss
• Payments sometimes applied incorrectly
• Lack of Guidance for set up

Incentivized

I am a creature of habit and other than some areas (Spanish user-friendliness), TherapyNotes fits the bill for what I'm looking for in an EHR

Incentivized

We are actually looking at other options - unsure whether we will continue

Incentivized

The UI is fairly user-friendly and finding what you need on the site isn't that difficult. Once set up, EDI and ERA receipt works smoothly and payment posting from ERAs is straightforward and simple for the most part. But handling claim denials, corrections, and resubmissions is incredibly difficult. It is not only difficult to find and sort them, but to send them out for reprocessing as well.

Incentivized

Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered

Incentivized

It is easy to do, can be done overnight, and requires no special skill set or guidance from TherapyNotes

Incentivized

Therapy notes is easier to work with across all domains. Faster and more effective when it comes to writing and entering notes

Incentivized

WebPT helps with all record keeping, compliance and note taking while therabill helps with making billing easy to perform and track.

Incentivized

• Saves time specifically with entering notes which means I can spend more time seeing clients.
• Does not have the ability to enter dual caregivers. Challenging for parents who are divorced and signatures are required from both parents. It is not effective to have two separate portals for the same child.

Incentivized

• Increased ease with financials year over year
• easy to track profits
• easy to track busy seasons

Incentivized