Tidio vs. Zoom Virtual Agent

Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.

Incentivized

Zoom Virtual Agent is really suited, as we're learning, for companies that also use their contact center solution, as it's an entire customer experience and support tool all in one. It's very easy to upload and use AI responses that best support your customer, and train the AI on your specific use cases.

• Very intuitive interface and management.
• Scalable plans that don't require me to purchase features I don't need.
• Super simple chat bot administration.

Incentivized

• Generative AI answers from existing documentation
• Providing tools for admins to discover and easily create new intents and workflows
• Customizing the experience by campaign, chatbot, workflow, etc. to facilitate curated experiences for customers

• Unable to ban visitors by site referrer (spam sites)
• Chatbot conditional logic could be a bit simpler/cleaner
• Occasional issues with the desktop app (in browser never gives us trouble though)

Incentivized

• There's a lot of competition in the CX space right now, but I think Zoom has a good deal going on, with all their other products under the same roof.
• Some of the reporting could use some improvement, but it's still early days.

You can customize the experience for your clients, make it sound as human as possible and provide different paths to find the answers needed

Incentivized

Incentivized

ZVA offered a combination of easy administration and cost effective pricing in a manner that other providers currently do not meet

• Helped us get new deals from site visitors
• Helped us get renewals from current clients

Incentivized

• Happier end customers that are able to be served faster.
• Serving customers faster.
• Aggregated data collection and reports.