What users are saying about
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Top Rated
223 Ratings

TOPdesk

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Top Rated
223 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

TOPdesk

TOPdesk is well suited to any information technology department or organization that operates on a ticket based system. The tracking and management of workloads is excellent, and in fact, the system is appropriate for any organization that track work based on tickets.
Any appointment based system can be modeled inside TOPdesk using the appointment planning board, allowing managers to see the planned appointments of employees.
Jason Barker profile photo

Feature Rating Comparison

Incident and problem management

TOPdesk
7.5
Organize and prioritize service tickets
TOPdesk
8.2
Expert directory
TOPdesk
6.8
Service restoration
TOPdesk
7.4
Self-service tools
TOPdesk
8.2
Subscription-based notifications
TOPdesk
7.6
ITSM collaboration and documentation
TOPdesk
7.6
ITSM reports and dashboards
TOPdesk
6.8

ITSM asset management

TOPdesk
7.2
Configuration mangement
TOPdesk
7.0
Asset management dashboard
TOPdesk
7.6
Policy and contract enforcement
TOPdesk
6.9

Change management

TOPdesk
7.3
Change requests repository
TOPdesk
7.8
Change calendar
TOPdesk
6.8
Service-level management
TOPdesk
7.2

Pros

TOPdesk

  • Ease of use: TOPdesk has intuitive interfaces, you find everything you need without problems.
  • Another positive point, and this I believe to be unanimous among its users, is the quality of the self-service portal. It is fantastic if you manage to insert a good database and knowledge, this will help in cases of small problems where the client will quickly find the solution and they don't need a call, saving the time of the support and relationship team.
  • Another point I like about TOPdesk is its constant upgrades. this shows that the development team remains committed to bringing improvements to the customers of the product.
  • The TOPdesk support and customer relationship team are incredible, they are solicited and provide quick service to any problem you have with the product.
Marcio Vizoli profile photo

Cons

TOPdesk

  • Because we are using the new Topdesk version just for a short time it is difficult to answer this question.
  • We will be evaluating the application all the time and will communicate any missing functionality with Topdesk.
Lode Bruyninckx profile photo

Likelihood to Renew

TOPdesk

TOPdesk 8.2
Based on 5 answers
Fully satisfied so far with the product and the support.
Karl Schuele profile photo

Usability

TOPdesk

TOPdesk 7.3
Based on 6 answers
Based on my short experience with TOPdesk, but long experience with Service-Now, I am very happy with the product.
Karl Schuele profile photo

Support

TOPdesk

TOPdesk 8.6
Based on 87 answers
TOPdesk offers great support. Questions and issues are picked up very promptly and handled by a highly expert staff. Promises are kept.
Robert van Geenen profile photo

Implementation

TOPdesk

TOPdesk 7.2
Based on 3 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele profile photo

Alternatives Considered

TOPdesk

TOPdesk is way more plain, organized and more user-friendly. Users can see in 1 eye contact what the status of their ticket is and what has been done. Also, the management side of TOPdesk is much more straight to the point. I think the design of TOPdesk makes it attractive as well wich automatically makes it easier to work with.
Rob Hoogeveen profile photo

Return on Investment

TOPdesk

  • We have greatly improved the quality of our products through a better understanding of reporting.
  • The number of registered reports has fallen sharply because customers are able to gather more information themselves. (knownledge base, software distribution and online manuals)
  • By registering the time per incident and customer group, we have gained a better insight. We started to manage this, which led to an efficiency in staffing and handling in the support department.
Ricardo Groen profile photo

Pricing Details

TOPdesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

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