What users are saying about

TOPdesk

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Top Rated
217 Ratings

TOPdesk

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Top Rated
217 Ratings
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Score 8 out of 101

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Likelihood to Recommend

TOPdesk

TOPdesk is well suited for the medium-sized enterprise that wants to have a customizable solution for their service management. It is fairly scalable and intuitive to use. Some system administration is necessary, but minimal end-user training is needed. Every once in a while you find a limitation with a process where better automation is desired, but usually, those can be addressed by TOPdesk support services.
Jeff Walters profile photo

Feature Rating Comparison

Incident and problem management

TOPdesk
7.4
Organize and prioritize service tickets
TOPdesk
8.2
Expert directory
TOPdesk
6.6
Service restoration
TOPdesk
7.4
Self-service tools
TOPdesk
8.0
Subscription-based notifications
TOPdesk
7.4
ITSM collaboration and documentation
TOPdesk
7.6
ITSM reports and dashboards
TOPdesk
6.9

ITSM asset management

TOPdesk
7.1
Configuration mangement
TOPdesk
7.1
Asset management dashboard
TOPdesk
7.6
Policy and contract enforcement
TOPdesk
6.7

Change management

TOPdesk
7.3
Change requests repository
TOPdesk
7.8
Change calendar
TOPdesk
6.9
Service-level management
TOPdesk
7.1

Pros

  • Consulting approach to implementation
  • Ease of use
  • always on (Cloud)
Peter Scantland profile photo

Cons

  • Some features within the knowledge database could improve. Such as layout possibilities, inserting images (quite difficult), search possibilities (does not search for half words for example).
  • We would like to have more flexibility within the system. For example, we would like to be able to determine which items are obliged within the reservation module.
  • The possibility for more 'open' courses at TOPdesk would be nice. I would like to follow some courses, but most are for a team internally. I'm alas alone.
Dana Matthes profile photo

Likelihood to Renew

TOPdesk8.2
Based on 5 answers
Fully satisfied so far with the product and the support.
Karl Schuele profile photo

Usability

TOPdesk7.3
Based on 6 answers
Based on my short experience with TOPdesk, but long experience with Service-Now, I am very happy with the product.
Karl Schuele profile photo

Support

TOPdesk8.5
Based on 84 answers
We never had much contact with the TopDesk support, and that's part of the Strength of the Software. There just was no need to contact them.I made 2 support calls the last 3 years, and those cases were solved immediately and professionally.
Robin Boelen profile photo

Implementation

TOPdesk7.2
Based on 3 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele profile photo

Alternatives Considered

Both products are marketing driven products. This is not implemented in TOPdesk. The CRM function of Vtiger is better and we use also the project management tool from it.
Ap Matteman profile photo

Return on Investment

  • Managing the influx of issues and changes and TopDesk's ablity to connect to several data-sources is a true gamechanger. It allows our team and the team management to work more efficient, monitor team performance and above all, connect to our customers (the end users).
  • The self-service portal really helps us to reduce the amount of requests directed to the it-service-desk.
  • Workflows and change-management allow us to work more efficient and reduce human error.
Niels Jan Bruggenkamp profile photo

Pricing Details

TOPdesk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk More Information