TOPdesk

• Ease of use: TOPdesk has intuitive interfaces, you find everything you need without problems.
• Another positive point, and this I believe to be unanimous among its users, is the quality of the self-service portal. It is fantastic if you manage to insert a good database and knowledge, this will help in cases of small problems where the client will quickly find the solution and they don't need a call, saving the time of the support and relationship team.
• Another point I like about TOPdesk is its constant upgrades. this shows that the development team remains committed to bringing improvements to the customers of the product.
• The TOPdesk support and customer relationship team are incredible, they are solicited and provide quick service to any problem you have with the product.

Read full review

• Because we are using the new Topdesk version just for a short time it is difficult to answer this question.
• We will be evaluating the application all the time and will communicate any missing functionality with Topdesk.

Read full review

• We have greatly improved the quality of our products through a better understanding of reporting.
• The number of registered reports has fallen sharply because customers are able to gather more information themselves. (knownledge base, software distribution and online manuals)
• By registering the time per incident and customer group, we have gained a better insight. We started to manage this, which led to an efficiency in staffing and handling in the support department.

Read full review