TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Narvar

    Score8 out of 10
    N/ANarvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.N/A

    TrackingMore

    N/AN/ATrackingMore is a third-party logistic tracking platform tailored for e-commerce businesses. By optimizing the after-sales experience, TrackingMore enhances the management of all courier partnerships and enriches the visibility of parcel travel information.

    $0

    per month 50 credits per month

    Pricing
    NarvarTrackingMore
    Editions & Modules
    No answers on this topic
    Free
    $0
    per month 50 credits per month
    Basic
    $11
    per month 200 credits per month
    Pro
    $74
    per month 2,000 credits per month
    Offerings
    Pricing Offerings
    NarvarTrackingMore
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—TrackingMore only charges credits when you add a shipment to their system. One shipment equals one credit.
    More Pricing Information
    Best Alternatives
    NarvarTrackingMore
    Small Businesses
    MindTouch
    Score7 out of 10
    No answers on this topic
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    No answers on this topic
    Enterprises
    Medallia
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NarvarTrackingMore
    Likelihood to Recommend
    8.4
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    NarvarTrackingMore
    Likelihood to Recommend
    Narvar
    If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
    Incentivized
    Read full review
    TrackingMore
    No answers on this topic
    Pros
    Narvar
    • Narvar offered us a turn-key solution that we had up and running in less than a month.
    • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
    • Narvar's solution is scalable/expandable to include returns (once we are ready).
    Read full review
    TrackingMore
    No answers on this topic
    Cons
    Narvar
    • Pricing is much more expensive than competitors.
    • UI Design is often lacking.
    Incentivized
    Read full review
    TrackingMore
    No answers on this topic
    Support Rating
    Narvar
    Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
    Incentivized
    Read full review
    TrackingMore
    No answers on this topic
    Alternatives Considered
    Narvar
    At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
    Read full review
    TrackingMore
    No answers on this topic
    Return on Investment
    Narvar
    • Not sure we could attribute ROI to this tool.
    Incentivized
    Read full review
    TrackingMore
    No answers on this topic
    ScreenShots