TrustRadius

Trymata vs. Usabilla (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Trymata
Score 3.4 out of 10
N/A
Trymata (formerly TryMyUI) is a remote usability testing platform that offers cross-platform services for testing and improving the user experience. The product allows the user to watch videos of real people using a website or app to see where (and why) users get frustrated, lost, or confused.
$299
10 test credits/2 seats
Usabilla (discontinued)
Score 5.6 out of 10
N/A
Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.
$49
per month
Pricing
TrymataUsabilla (discontinued)
Editions & Modules
Team Plan
$299.00
10 test credits/2 seats
Enterprise Plan
$1,200.00+
30 credits/5 seats
No answers on this topic
Offerings
Pricing Offerings
TrymataUsabilla (discontinued)
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
TrymataUsabilla (discontinued)
Features
TrymataUsabilla (discontinued)
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Trymata
-
Ratings
Usabilla (discontinued)
8.0
4 Ratings
1% above category average
Survey templates00 Ratings10.03 Ratings
Themes00 Ratings6.04 Ratings
Custom logo/branding00 Ratings7.94 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Trymata
-
Ratings
Usabilla (discontinued)
8.6
4 Ratings
2% above category average
Changes to live survey00 Ratings7.94 Ratings
Question design help00 Ratings10.03 Ratings
Multiple question types00 Ratings7.94 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Trymata
-
Ratings
Usabilla (discontinued)
6.9
4 Ratings
17% below category average
Survey logic flexibility00 Ratings6.94 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Trymata
-
Ratings
Usabilla (discontinued)
5.8
4 Ratings
32% below category average
Response tracking00 Ratings7.03 Ratings
Data export00 Ratings5.54 Ratings
Standard reports00 Ratings5.54 Ratings
Custom reports00 Ratings5.52 Ratings
Analytics00 Ratings5.54 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Trymata
-
Ratings
Usabilla (discontinued)
7.4
4 Ratings
15% below category average
Access controls00 Ratings7.44 Ratings
Compliance00 Ratings7.44 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Trymata
-
Ratings
Usabilla (discontinued)
8.4
2 Ratings
5% above category average
Vendor-offered crowdsourcing00 Ratings10.01 Ratings
Respondent restrictions00 Ratings6.92 Ratings
Best Alternatives
TrymataUsabilla (discontinued)
Small Businesses
Smartlook
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Score 8.5 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.5 out of 10
Medium-sized Companies
Optimal
Optimal
Score 9.1 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.5 out of 10
Enterprises
Optimal
Optimal
Score 9.1 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TrymataUsabilla (discontinued)
Likelihood to Recommend
-
(0 ratings)
2.1
(5 ratings)
Usability
-
(0 ratings)
2.1
(3 ratings)
Support Rating
-
(0 ratings)
1.9
(4 ratings)
User Testimonials
TrymataUsabilla (discontinued)
Likelihood to Recommend
Trymata (TryMyUI)
No answers on this topic
Discontinued Products
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
SD
sorca duffy
UX researcher
Read full review
Pros
Trymata (TryMyUI)
No answers on this topic
Discontinued Products
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
AW
Alice Wang
Lead UX Researcher
Read full review
Cons
Trymata (TryMyUI)
No answers on this topic
Discontinued Products
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Verified User
Anonymous
Read full review
Usability
Trymata (TryMyUI)
No answers on this topic
Discontinued Products
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
Verified User
Anonymous
Read full review
Support Rating
Trymata (TryMyUI)
No answers on this topic
Discontinued Products
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
SD
sorca duffy
UX researcher
Read full review
Alternatives Considered
Trymata (TryMyUI)
No answers on this topic
Discontinued Products
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
AW
Alice Wang
Lead UX Researcher
Read full review
Return on Investment
Trymata (TryMyUI)
No answers on this topic
Discontinued Products
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Verified User
Anonymous
Read full review
ScreenShots

Trymata Screenshots

Screenshot of This is the dashboard where you can see your current and past test. You can also create a new test from here.Screenshot of TryMyUI’s quantitative UX Diagnostics measures your product’s overall usability with psychometrics, and map usability fluctuations along the user’s journey with task usability scores, task completion rates, and task duration data.Screenshot of The UXCrowd is a crowdsourced solution that helps you plan and prioritize your usability fixes with scaled-up insights from large tester pools. Using a weighted voting system, testers indicate their opinions on the best and worst parts of the product, creating a sorted diagnosis list that clarifies at a glance what your next steps should be.Screenshot of This is the first step in creating your test. You can test live websites, prototypes/wireframes, mobile apps on both Andriod and iOS.