Overall Satisfaction with Usabilla
Usabilla allows us to administer an intercept survey on our website. This allows us to ask in-context, at the moment, simple questions to the user. The in-context aspect of the survey is important, as Usabilla allows us to select a target sample, location, or an event trigger for the survey, such as after encountering a new feature on a page. This data can be more trustworthy than sending a follow-up survey over email to those users, who may have forgotten their thought processes as they interacted with our product.
- Continuous feedback such as CSAT or NPS score.
- Monitors feedback trends on recurring surveys through analytics dashboard.
- In context, in the moment data rather than during a follow up survey.
- Doesn't allow video responses or recordings of the user's screen like some competitors.
- Limited to primarily desktop instead of mobile web or app.
- Requires some engineering help in order to target certain javascript event triggers.
- Collects ongoing feedback.
- Feedback tends to be short and general given the size of the application for text entry.
- Opportunity to ask short intercept questions rather than waste time and resources on larger survey sends through CRM.
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
Do you think Usabilla delivers good value for the price?
No
Are you happy with Usabilla's feature set?
No
Did Usabilla live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Usabilla go as expected?
I wasn't involved with the implementation phase
Would you buy Usabilla again?
No