Universal Connectivity Icall Suite vs. Verint Workforce Management Professional (discontinued)

Universal Connectivity Icall Suite

Verint Workforce Management Professional (discontinued)

17 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Universal Connectivity Icall Suite	N/A	N/A	Although there are now many channels of communication, the telephone remains the preferred method for immediate customer interaction and is a source for significant insight. Conversations happen in real-time, providing instant feedback for better decision-making. Icallsuite enables clients to Monitor Customer Interactions to Improve Customer Experience as well as Measure Individual and Team Performance. Supervisors can review agent performance and resourcing in line with business KPIs.…	N/A
Verint Workforce Management Professional (discontinued)	Score7.5 out of 10	N/A	Verint® Workforce Management Professional™ (formerly Monet Workforce Engagement™) for contact centers was a solution incorporating forecasting, scheduling and other functions into a coordinated effort to optimize workforce resources. Based on Monet, the product is discontinued in favor of Verint's modern offerings.	N/A

Pricing

Universal Connectivity Icall Suite

Verint Workforce Management Professional (discontinued)

No answers on this topic

No answers on this topic

Pricing Offerings
Universal Connectivity Icall Suite	Verint Workforce Management Professional (discontinued)
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Universal Connectivity Icall Suite	Verint Workforce Management Professional (discontinued)
Considered Both Products	Universal Connectivity No answer on this topic	Verint No answer on this topic
	Would buy again
	No answers on this topic	75% Would buy again 6 Answers
	Delivers good value for the price
	No answers on this topic	60% Delivers good value for the price 3 Answers
	Happy with the feature set
	No answers on this topic	63% Happy with the feature set 5 Answers
	Lived up to sales and marketing promises
	No answers on this topic	75% Lived up to sales and marketing promises 6 Answers
	Implementation went as expected
No answers on this topic	86% Implementation went as expected 6 Answers

Best Alternatives
	Universal Connectivity Icall Suite	Verint Workforce Management Professional (discontinued)
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Playvox Score6.7 out of 10	Playvox Score6.7 out of 10
Enterprises	Calabrio WFM Score8.1 out of 10	Calabrio WFM Score8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Universal Connectivity Icall Suite	Verint Workforce Management Professional (discontinued)
Likelihood to Recommend	- (0 ratings)	7.5 (8 ratings)
Likelihood to Renew	- (0 ratings)	8.9 (2 ratings)
Usability	- (0 ratings)	6.3 (5 ratings)
Support Rating	- (0 ratings)	5.0 (1 ratings)

User Testimonials
	Universal Connectivity Icall Suite	Verint Workforce Management Professional (discontinued)
Likelihood to Recommend	Universal Connectivity No answers on this topic	Verint Verint Monet has been a great tool for someone, like myself, who has had little to no WFM experience the opportunity to learn and grow along with learning and utilizing the tool. One of the biggest contributors to this success, I feel, is the Verint Monet support team. Our contact center has been able to build a rapport with them and they have a clear understanding of our needs. Incentivized Samantha Thompson Quality and WFM Supervisor Read full review
Pros	Universal Connectivity No answers on this topic	Verint Scheduling daily activities Agent reports Real-time adherence monitoring Verified User Read full review
Cons	Universal Connectivity No answers on this topic	Verint Should better show chart for better analysis. Filter is resetting every time I open the tool. Some reports can be included or combined in one place. Incentivized Verified User Read full review
Likelihood to Renew	Universal Connectivity No answers on this topic	Verint Because it's almost a year and they still haven't fixed the issues we're having in terms of feeding data from Talkdesk OMNIchannel, as promised. Verified User Read full review
Usability	Universal Connectivity No answers on this topic	Verint Because the data feed for Chat and Email won't work and I can't forecast w/o the feed or I had to manually import data which consumes a lot of time Verified User Read full review
Support Rating	Universal Connectivity No answers on this topic	Verint It's hard to report using their new platform. They ask lots of requirements that I think they can replicate. Or better yet, have a call with their customers to get the ticket resolved quicker Verified User Read full review
Alternatives Considered	Universal Connectivity No answers on this topic	Verint I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time. Incentivized Samantha Thompson Quality and WFM Supervisor Read full review
Return on Investment	Universal Connectivity No answers on this topic	Verint Positive in a way [because] we can manage our daily staffing. [It helps] planning [the] schedule ahead of time. [It would be] best if we [could] customize the interface based on [the] company's aesthetic. Verified User Read full review
ScreenShots	Universal Connectivity Icall Suite Screenshots