User-Friendly Tool!
November 10, 2021
User-Friendly Tool!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Monet
This helps me manage my schedule on a daily basis. It helps me organize my team off queues as well as their meetings, vacations leaves, and absences. This gives me an overview of the staffing which is very helpful in our company. Compared to other tools, so far I'd say this is the best as of yet.
- Organize my team's schedule.
- Providing me an overview of our staffing daily.
- Real-time managing of our queue.
- User-friendly.
- Should better show chart for better analysis.
- Filter is resetting every time I open the tool.
- Some reports can be included or combined in one place.
- The reporting analysis.
- The accurate timestamp of every status.
- Work history of every user.
- All positive so far.
- With the data we're getting from here, better analysis are being generated.
- Manage employees' behavior through real-time adherence.
So far, we're getting positive feedback from our team after using Verint Monet. It's very user-friendly and easy to navigate. All information is very straightforward. I liked the notification part every time that there's someone who is out of adherence as it's helping us to correct and coach any behavioral concern.
Do you think Verint Monet delivers good value for the price?
Yes
Are you happy with Verint Monet's feature set?
Yes
Did Verint Monet live up to sales and marketing promises?
Yes
Did implementation of Verint Monet go as expected?
Yes
Would you buy Verint Monet again?
Yes