Likelihood to Recommend I would recommend Upwork to a colleague as a solution to workplace issues. Our company has utilized Upwork to vet out potential competitors as well as partners in a lengthy data analysis project, as well as given our engineering team extra hands when implementing new products, projects, and features. This has allowed our company to stay on track with projects without in-house manpower.
Read full review For major "national" work often their financial compensation is in line. But for other generally smaller jobs I'm not sure it's a fair dollar amount. I'm not sure this is due to the client involved or a policy of Voices.
Read full review Pros Allows us to filter freelancers by location. This is especially important when working across time zones. Upwork is one of the only freelancing websites that actually provides a filter for US based contractors; and they rigorously verify this. Huge candidate pool. You're almost guaranteed to find a few individuals who specialize in whatever you're looking for. Allows both fixed bid and hourly. Each one is useful for different kinds of projects. Read full review Service...They return and respond to emails and phone calls efficiently. All my bookings are ensured payment via their escrow system. They post many jobs for me each day. Read full review Cons In my opinion the worst customer service. It is impossible to contact them via phone, and they are not transparent about their decisions. I feel they don't have the freelance community's best interest in mind. Their focus is on the companies that pay. Freelancers are disposable. They charge ridiculous fees to the freelancers that are the ones that need the money the most because they are the ones starting their businesses. It is like if your employer charges you for coming to work. Read full review I'm not sure I'm given every fair chance at being booked for the various jobs for which I audition. The amount given for payment for each job is mysterious. Often the same job from other sites is considerably higher there. I wonder if I'm being offered the amount I should be in a fair market. Quite often the amount offered for long form jobs is way below industry standards. Read full review Support Rating Support has been great. Rarely have I ever had an issue that has required support but when I have they have been great. I did have to interact with support to confirm my identity and the process was easy and quick and support was helpful to know what I needed to do to accomplish that task.
Read full review Alternatives Considered Upwork is better suited for finding contractors that you can have ongoing relationships. Compared to
Fiverr , it's a much easier process to find qualified designers rather than one-time contractors to design simple things for you. The interface is easier to use as well and the billing management makes it so much cleaner and easier to know how much we're spending and how contractors are logging work hours.
Read full review I use both Voices and Voice 123. Initially i got more bookings with Voice. Now, I'm liking Voice 123 better. It's more transparent and offers much higher payments for voice acting work.
Read full review Return on Investment We have gotten close to 50% of all of our clients through the platform. Upwork backs the work done through the platform, so no matter what the client or person you are working with does, you get paid for the work that you do. You aren't left hanging after doing hours of work for a client and then never getting paid for it. Made it easy to communicate with clients from different parts of the world and set up partnerships and agreements in an easier fashion. I would highly recommend it to anyone with a unique skill set. Read full review Initially, the income and opportunity for increased income seemed great. Lately the paid jobs I've received has fallen way off. This is happening as I'm getting a lot better as a voice actor. It doesn't make sense. It's like Voices is somehow keeping me from getting gigs through their service. Often over the years I've been upsold to change to their more expensive plans. I've tried them with NO discernible improvement with opportunities for me. I'm going to have to get better ROI in the near future or I won't be continuing my subscription. Read full review ScreenShots