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Upwork: Great for time tracking and finding clients
May 08, 2020

Upwork: Great for time tracking and finding clients

Taylor Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Upwork

We use Upwork to find and sort clients for our organization. Upwork makes the screening of potential clients easy as well as communication with potential leads. We use Upwork to communicate with current clients and collect payment as well. All of our employees use Upwork to track time for client work and to communicate with clients. One of the most beneficial features is the billing, makes collecting invoices so much easier and it is automatic.
  • Finding clients
  • Screening clients
  • Collecting payment
  • Tracking time
  • Application occasionally has bugs.
  • Better messaging integration to the application.
  • Invoice/collection of payment.
  • Organization of client work.
  • Time tracking by client.
We have used a few different pieces of software to search for clients and track time. Upwork does the best at combining all of the aspects that we need in order to be organized with client work, in addition to bringing us more clients. The time tracking software does better because it takes reports and bills the client accordingly.

Do you think Upwork delivers good value for the price?

Yes

Are you happy with Upwork's feature set?

Yes

Did Upwork live up to sales and marketing promises?

Yes

Did implementation of Upwork go as expected?

Yes

Would you buy Upwork again?

Yes

Upwork is perfect if you are looking to find clients for your service. I think Upwork would be not so appropriate if you are selling more complicated services or products. Ongoing jobs with communication between clients and workers are ideal. It works best for service-based businesses that can handle multiple client's jobs at the same time.

Upwork Support

Support has been great. Rarely have I ever had an issue that has required support but when I have they have been great. I did have to interact with support to confirm my identity and the process was easy and quick and support was helpful to know what I needed to do to accomplish that task.