Overall Satisfaction with Upwork
We use Upwork to find and sort clients for our organization. Upwork makes the screening of potential clients easy as well as communication with potential leads. We use Upwork to communicate with current clients and collect payment as well. All of our employees use Upwork to track time for client work and to communicate with clients. One of the most beneficial features is the billing, makes collecting invoices so much easier and it is automatic.
- Finding clients
- Screening clients
- Collecting payment
- Tracking time
- Application occasionally has bugs.
- Better messaging integration to the application.
- Invoice/collection of payment.
- Organization of client work.
- Time tracking by client.
We have used a few different pieces of software to search for clients and track time. Upwork does the best at combining all of the aspects that we need in order to be organized with client work, in addition to bringing us more clients. The time tracking software does better because it takes reports and bills the client accordingly.
Support has been great. Rarely have I ever had an issue that has required support but when I have they have been great. I did have to interact with support to confirm my identity and the process was easy and quick and support was helpful to know what I needed to do to accomplish that task.
Do you think Upwork delivers good value for the price?
Are you happy with Upwork's feature set?
Did Upwork live up to sales and marketing promises?
Did implementation of Upwork go as expected?
Would you buy Upwork again?
Upwork is perfect if you are looking to find clients for your service. I think Upwork would be not so appropriate if you are selling more complicated services or products. Ongoing jobs with communication between clients and workers are ideal. It works best for service-based businesses that can handle multiple client's jobs at the same time.