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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Upwork

    Score8.5 out of 10
    N/AUpwork headquartered in Mountain View, California offers their eponymous freelance management system (FMS).

    $49.99

    per month

    Pricing
    Upwork
    Editions & Modules
    Plus
    $49.99
    per month
    Basic
    Free
    Offerings
    Pricing Offerings
    Upwork
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Upwork
    Considered Both Products
    Upwork
    Chose Upwork
    Upwork provides better conversion rate than the above platforms. I have worked simultanously on all platforms but Upwork was giving the highest return on Investment. Our US team working on Upwork was generating more business than all the other marketing channels.
    Upwork become …
    Incentivized
    Chose Upwork
    Upwork is much better. In my opinion, Freelancer.com is too saturated with low quality jobs, and all job offers are immediately saturated with fake proposals or bots. I think there are more scammers on Freelancer.com than there are real freelancers. Also, in my experience, jobs …
    Incentivized
    Chose Upwork
    Well, UpWork is like gold mine of good clients and customers for a service based outsourcing agency like ours. It has best clients from all over the world.
    Incentivized
    Chose Upwork
    Upwork seemed serious
    Incentivized
    Chose Upwork
    I believe that with all its faults, for professional corporate use cases, Upwork is still the best tool for temporary, remote workforce augmentation.
    Incentivized
    Chose Upwork
    Upwork has the longest project database compared with all other marketplaces. But that dominance makes them treat the freelance community very badly.
    Incentivized
    Chose Upwork
    Upwork is better suited for finding contractors that you can have ongoing relationships. Compared to Fiverr, it's a much easier process to find qualified designers rather than one-time contractors to design simple things for you. The interface is easier to use as well and the …
    Incentivized
    Chose Upwork
    Upwork is the best platform, in my opinion, at least for my area of freelance type work. They make it easy to find clients, set up contracts, and communicate regardless of time zone. We owe a lot to Upwork for the success of our team of freelancers and to our agency as a whole. …
    Incentivized
    Chose Upwork
    We have used a few different pieces of software to search for clients and track time. Upwork does the best at combining all of the aspects that we need in order to be organized with client work, in addition to bringing us more clients. The time tracking software does better …
    Incentivized
    Chose Upwork
    Upwork is better in integrated messaging and keeping the client up-to-date with screenshots. However, the percentage that Upwork keeps from revenue is a big negative against Harvest, since you can just use email to communicate.
    Incentivized
    Chose Upwork
    Upwork is better if you are looking for some quick hires that can help solve simple problems. If you are looking for someone to join your team, I would recommend something like Indeed or ZipRecruiter. I've heard Fiverr is also good, but I haven't used it yet. Overall, Upwork is …
    Incentivized
    Chose Upwork
    Better cost to value ratio, and a greater range of talent; we need more than writers. Fiverr is still good for cheap logo designs.
    Incentivized
    Chose Upwork
    I've never used similar products to Upwork, so I can't compare it to others, but I know they can improve on services from a company (looking for jobs) perspective.
    Incentivized
    Chose Upwork
    Freelancer.com is another online marketplace to hire freelance individuals for short terms projects. The site is less robust than Upwork in terms of features. The cost is cheaper, but in this case, you get what you pay for. Freelancer does not provide for filtering projects …
    Incentivized
    Chose Upwork
    In my experience, Upwork is the easiest to use and I have found the most qualified hires there. It could be in your favor to look one as many sites as you can because you never know who won't be on one. Upwork would definitely be my first place to look though.
    Incentivized
    Chose Upwork
    Freelancer.com is a big mess when it comes to its user interface. I have my different currency pricing on it and the listing is just a mess. I especially don't like that it will ask you to upgrade to increase your number of applications per month. Upwork provides better options …
    Incentivized
    Chose Upwork
    To be honest, I've lost track of how many freelance hubs I have my profile listed on. At last count, it was likely over 20, which is overwhelming, to be sure, but necessary to increase exposure to find quality clients and projects. Each of these has its pros and cons, and I …
    Incentivized
    Chose Upwork
    Upwork and Fiverr definitely have the most traffic. Fiverr is good for package services while Upwork is better for customized/long-term services. You really want to use both. Freelancer.com and Guru.com don't have nearly the traffic. They rarely have any jobs in my niche and …
    Incentivized
    Chose Upwork
    Upwork provides a platform (a software that you can install on your computer) and you are able to manage all of your projects and freelancers on it instead of having to log in and log out to the website every time you want to check on your project status. It is even more …
    Incentivized
    Chose Upwork
    It's much more streamlined and comprehensive than your average local job bank.
    Incentivized
    Key User Insights
    Would buy again
    88%
    Would buy again
    14 Answers
    Delivers good value for the price
    87%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    13 Answers
    User Ratings
    Upwork
    Likelihood to Recommend
    9.1
    (26 ratings)
    Usability
    9.0
    (1 ratings)
    Support Rating
    9.1
    (5 ratings)
    User Testimonials
    Upwork
    Likelihood to Recommend
    Upwork
    I would recommend Upwork to a colleague as a solution to workplace issues. Our company has utilized Upwork to vet out potential competitors as well as partners in a lengthy data analysis project, as well as given our engineering team extra hands when implementing new products, projects, and features. This has allowed our company to stay on track with projects without in-house manpower.
    Incentivized
    Read full review
    Pros
    Upwork
    • Allows us to filter freelancers by location. This is especially important when working across time zones.
    • Upwork is one of the only freelancing websites that actually provides a filter for US based contractors; and they rigorously verify this.
    • Huge candidate pool. You're almost guaranteed to find a few individuals who specialize in whatever you're looking for.
    • Allows both fixed bid and hourly. Each one is useful for different kinds of projects.
    Incentivized
    Read full review
    Cons
    Upwork
    • In my opinion the worst customer service. It is impossible to contact them via phone, and they are not transparent about their decisions.
    • I feel they don't have the freelance community's best interest in mind. Their focus is on the companies that pay. Freelancers are disposable.
    • They charge ridiculous fees to the freelancers that are the ones that need the money the most because they are the ones starting their businesses. It is like if your employer charges you for coming to work.
    Incentivized
    Read full review
    Usability
    Upwork
    I have earned a lot on Upwork and I would always recommend it to my fellow peers and people who have skills and are looking independently and remotely from the comfort of their home. Once you get successful in developing a good profile on Upwork revenue target are more easier to achieve.
    Incentivized
    Read full review
    Support Rating
    Upwork
    Support has been great. Rarely have I ever had an issue that has required support but when I have they have been great. I did have to interact with support to confirm my identity and the process was easy and quick and support was helpful to know what I needed to do to accomplish that task.
    Incentivized
    Read full review
    Alternatives Considered
    Upwork
    Upwork is better suited for finding contractors that you can have ongoing relationships. Compared to Fiverr, it's a much easier process to find qualified designers rather than one-time contractors to design simple things for you. The interface is easier to use as well and the billing management makes it so much cleaner and easier to know how much we're spending and how contractors are logging work hours.
    Incentivized
    Read full review
    Return on Investment
    Upwork
    • We have gotten close to 50% of all of our clients through the platform.
    • Upwork backs the work done through the platform, so no matter what the client or person you are working with does, you get paid for the work that you do. You aren't left hanging after doing hours of work for a client and then never getting paid for it.
    • Made it easy to communicate with clients from different parts of the world and set up partnerships and agreements in an easier fashion. I would highly recommend it to anyone with a unique skill set.
    Incentivized
    Read full review
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