UsabilityTools vs. Usabilla

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
UsabilityTools
Score 7.0 out of 10
N/A
UsabilityTools is a usability testing and website optimization platform. Some key features include: Visitor Recording, Form Testing, Feedback Forms and Click Testing.N/A
Usabilla
Score 4.6 out of 10
N/A
N/A
$49
per month
Pricing
UsabilityToolsUsabilla
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
UsabilityToolsUsabilla
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
UsabilityToolsUsabilla
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
UsabilityToolsUsabilla
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
UsabilityTools
-
Ratings
Usabilla
8.0
4 Ratings
3% above category average
Survey templates00 Ratings10.03 Ratings
Themes00 Ratings6.04 Ratings
Custom logo/branding00 Ratings7.94 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
UsabilityTools
-
Ratings
Usabilla
8.6
4 Ratings
0% below category average
Changes to live survey00 Ratings7.94 Ratings
Question design help00 Ratings10.03 Ratings
Multiple question types00 Ratings7.94 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
UsabilityTools
-
Ratings
Usabilla
6.9
4 Ratings
19% below category average
Survey logic flexibility00 Ratings6.94 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
UsabilityTools
-
Ratings
Usabilla
5.8
4 Ratings
35% below category average
Response tracking00 Ratings7.03 Ratings
Data export00 Ratings5.54 Ratings
Standard reports00 Ratings5.54 Ratings
Custom reports00 Ratings5.52 Ratings
Analytics00 Ratings5.54 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
UsabilityTools
-
Ratings
Usabilla
7.4
4 Ratings
12% below category average
Access controls00 Ratings7.44 Ratings
Compliance00 Ratings7.44 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
UsabilityTools
-
Ratings
Usabilla
8.5
2 Ratings
5% above category average
Vendor-offered crowdsourcing00 Ratings10.01 Ratings
Respondent restrictions00 Ratings6.92 Ratings
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UsabilityToolsUsabilla
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Optimizely Web Experimentation
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Score 8.7 out of 10
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Score 6.8 out of 10
Enterprises
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User Ratings
UsabilityToolsUsabilla
Likelihood to Recommend
-
(0 ratings)
3.8
(5 ratings)
Usability
-
(0 ratings)
3.8
(3 ratings)
Support Rating
-
(0 ratings)
3.1
(4 ratings)
User Testimonials
UsabilityToolsUsabilla
Likelihood to Recommend
UsabilityTools
No answers on this topic
Usabilla
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
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Pros
UsabilityTools
No answers on this topic
Usabilla
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
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Cons
UsabilityTools
No answers on this topic
Usabilla
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
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Usability
UsabilityTools
No answers on this topic
Usabilla
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
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Support Rating
UsabilityTools
No answers on this topic
Usabilla
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
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Alternatives Considered
UsabilityTools
No answers on this topic
Usabilla
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
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Return on Investment
UsabilityTools
No answers on this topic
Usabilla
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Read full review
ScreenShots

UsabilityTools Screenshots

Screenshot of UsabilityToolsScreenshot of Two suites. One platform.Screenshot of UX SuiteScreenshot of Conversion suite