Userback vs. Usersnap

Userback

Userback

0 Reviews and Ratings

Usersnap

Usersnap

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Userback	Score 0.0 out of 10	N/A	Userback is a visual feedback and bug-reporting platform built for product, QA, and support teams who need to close the gap between what users report and what developers can actually act on. Instead of vague tickets, users submit feedback directly on the page via a screen recording, screenshot, or annotated capture — automatically paired with technical context like console logs, network requests, browser/OS details, and session replay. Key capabilities…	$39 per month
Usersnap	Score 7.5 out of 10	N/A	Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.	$99 per month

Pricing

Userback

Usersnap

Editions & Modules

Team: $39
per month
Business: $99
per month
Business Plus: $199
per month

Startup: $99
per month
Company: $189
per month
Premium: $329
per month
Enterprise: $2,379
per month

Offerings

Pricing Offerings
Userback	Usersnap
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

Discount available for annual billing.

Discount available for annual pricing.

More Pricing Information

Community Pulse
	Userback	Usersnap
Considered Both Products	Userback No answer on this topic	Usersnap AH Annie Hathaway Sr. Manager, Digital Marketing Chose Usersnap I haven't used anything else. I just used email and Google Docs before and that's hard to keep straight what you are talking about within a document to what it actually is on the website. Also, more phone calls are required to explain what you mean and need. Incentivized Helpful? JP Juan Palma Software Development Manager Chose Usersnap Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly … Incentivized Helpful?

Best Alternatives
	Userback	Usersnap
Small Businesses	GitLab Score 8.8 out of 10	Sogolytics Score 8.5 out of 10
Medium-sized Companies	GitLab Score 8.8 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	GitLab Score 8.8 out of 10	Verint Voice of the Customer Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Userback	Usersnap
Likelihood to Recommend	- (0 ratings)	8.4 (0 ratings)
Support Rating	- (0 ratings)	7.0 (0 ratings)

User Testimonials
	Userback	Usersnap
Likelihood to Recommend	No answers on this topic	Usersnap is well suited for web applications that are maintained/developed in house, to provide a means of communicating with end-users directly without the need to develop an in-house solution. It allows end-users to provide rich information about an issue they're experiencing, even providing information about the user's browser, session, and desktop environment, which is invaluable when trying to debug or troubleshoot an issue. Incentivized JP Juan Palma Software Development Manager Read full review
Pros	No answers on this topic	Organize customer feedback. Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application. Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc. Incentivized JP Juan Palma Software Development Manager Read full review
Cons	No answers on this topic	When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already. Incentivized AH Annie Hathaway Sr. Manager, Digital Marketing Read full review
Support Rating	No answers on this topic	I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate. Incentivized AH Annie Hathaway Sr. Manager, Digital Marketing Read full review
Alternatives Considered	No answers on this topic	I haven't used anything else. I just used email and Google Docs before and that's hard to keep straight what you are talking about within a document to what it actually is on the website. Also, more phone calls are required to explain what you mean and need. Incentivized AH Annie Hathaway Sr. Manager, Digital Marketing Read full review
Return on Investment	No answers on this topic	Fewer errors on-site QA Less time wasted in the site QA Incentivized AH Annie Hathaway Sr. Manager, Digital Marketing Read full review
ScreenShots	Userback Screenshots