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Usersnap: makes QA much easier with improved communication
November 07, 2019

Usersnap: makes QA much easier with improved communication

Annie Hathaway | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Usersnap for Customer Feedback

Usersnap is being used through our website support agency as we go through multiple website redesigns throughout 2019 and the beginning of 2020. It helps us provide QA feedback in one centralized location before the site goes live. The agency can manage and tag requests on the backend for prioritization.
  • Centralized feedback on the website.
  • Able to provide the feedback right on top of the website you are QAing with tags and titles and selecting the piece you are talking about.
  • When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
  • Fewer errors on-site QA
  • Less time wasted in the site QA
I haven't used anything else. I just used email and Google Docs before and that's hard to keep straight what you are talking about within a document to what it actually is on the website. Also, more phone calls are required to explain what you mean and need.
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.

Do you think Usersnap delivers good value for the price?

Not sure

Are you happy with Usersnap's feature set?

Yes

Did Usersnap live up to sales and marketing promises?

Yes

Did implementation of Usersnap go as expected?

Yes

Would you buy Usersnap again?

Yes

Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.