Skip to main content
TrustRadius
Bugzilla

Bugzilla

Overview

Learn from top reviewers

Bugzilla, or nah?

Rating: 7 out of 10
April 19, 2017
IncentivizedVetted ReviewVerified User
Bugzilla was used as a bug management system for our clients (ranging between 50-250 clients). This was used to track the progress of all of our projects; when issues were tic...
Continue reading
Isaiah Hayes
Team Lead - Quality Assurance
QA Lead
Inhance Digital
Bugzilla2 years of experience

Bugzilla gets the job done

Rating: 7 out of 10
April 3, 2017
IncentivizedVetted ReviewVerified User
We use Bugzilla departmentally both as a defect tracking tool and as a customer escalation tracking tool. Because the two categories of issues are often interrelated, we found...
Continue reading
Verified user
Engineer
Bugzilla3 years of experience

Bugzilla

Rating: 9 out of 10
March 29, 2017
IncentivizedVetted ReviewVerified User
We are using it for the bug tracking in our project. It is used in our engineering department, for software bug report and tracking. Engineers can report bugs and create bugs....
Continue reading
Verified user
Engineer
Bugzilla3 years of experience

Bugzilla - Maintaining Workflow

Rating: 8 out of 10
March 24, 2017
IncentivizedVetted ReviewVerified User
I used Bugzilla as a contractor of CK-12. It was fairly easy to get started with remotely. It is an organized system that helped in keeping all of the known items separate and...
Continue reading
Sarah Ciras Rousseau
Contributor - Research & Development
High School Special Educator
Landmark School
Bugzilla2 years of experience

Very good issue tracker for development work

Rating: 8 out of 10
July 29, 2016
IncentivizedVetted ReviewVerified User
I’ve used Bugzilla at two big projects in my company, and both times have loved how it’s handled our sprint planning, tracking, and review. It has good integrations, custom wo...
Continue reading
Verified user
Engineer
Bugzilla1 year of experience

Easy and cost efficient Bugzilla!

Rating: 9 out of 10
July 27, 2016
IncentivizedVetted ReviewVerified User
Bugzilla is being used in my department, other departments use JIRA for bug tracking. The problem we have is test management integration with our own testcase repository (prev...
Continue reading
Verified user
Employee
Bugzilla8 years of experience

Bugzilla for Bug Hunters

Rating: 6 out of 10
June 29, 2016
IncentivizedVetted ReviewVerified User
Bugzilla is used for the product and development team of the organization. The tool is mainly used for defect tracking, maintaining and documentation of issues from the users ...
Continue reading
Sharmin Promi
Engineer - Quality Assurance
Quality Assurance Engineer
BlueLine Grid, Inc.
Bugzilla1 year of experience

Bugzilla may not be Godzilla of bug tracking tools, but comes very close.

Rating: 9 out of 10
January 11, 2016
IncentivizedVetted ReviewVerified User
We have multiple groups/departments within the company. Most groups that do some software development or maintenance use Bugzilla as a bug tracking tool. Being open source, an...
Continue reading
Anwar Mohammed, PMP
Manager - Quality Assurance
Manager, Systems Analysis and Programming
RTI International
Bugzilla11 years of experience

Bugzilla review from a Global eCommerce team

Rating: 6 out of 10
July 8, 2015
IncentivizedVetted ReviewVerified User
It is being used by the eCommerce team to manage tasks and bugs. It helps with the workflows between project managers, business owners, software developers and quality assuran...
Continue reading
Josh Zapin
Director - Information Technology
Global Director of eCommerce Operations
Crocs, Inc
Bugzilla10 years of experience

Bugzilla - most simple and easy to use powerful Defect Tracking System

Rating: 9 out of 10
April 8, 2015
IncentivizedVetted ReviewVerified User
Our department uses Bugzilla to trace all development and bug fixing progress. And by connecting with the source control system to trace all checkins. With the add-on extensio...
Continue reading
Verified user
Engineer
Bugzilla4 years of experience

Bugzilla at its best

Rating: 8 out of 10
August 16, 2014
IncentivizedVetted ReviewVerified User
Bugzilla is used to address all the internal technical issues and bugs raised in each project that our organization holds. It is a very good and flexible tool. It can be used ...
Continue reading
Verified user
Team Lead
Bugzilla4 years of experience

My Bugzilla Review

Rating: 7 out of 10
August 15, 2014
IncentivizedVetted ReviewVerified User
We used Bugzilla across the whole organization for the most part. I found it to be very good at what it did. We used it to track open issues as well as adding new features to ...
Continue reading
Ian Ximinies
Analyst - Research & Development
QA Analyst
Synchronoss Technologies
Bugzilla5 years of experience

BugZilla - so near yet so far !

Rating: 7 out of 10
August 13, 2014
IncentivizedVetted ReviewVerified User
BugZilla is used in the Software Engineering team to address key defects and loopholes.
Continue reading
Anand Safi
Engineer - Engineering
Agile QA Engineer
Intent Media Inc.
Bugzilla2 years of experience

Why Bugzilla is easy to use and affordable

Rating: 9 out of 10
August 12, 2014
IncentivizedVetted ReviewVerified User
Bugzilla was used by the QA department when we tested the Remedy application and logged the defects/issues found during the testing.
Continue reading
Shailesh Patel
Consultant - Information Technology
Senior Quality Assurance Analyst
Zurich North America
Bugzilla4 years of experience

Bugzilla boon for startups and other who don't need to invest much and need quick turnaround

Rating: 8 out of 10
August 11, 2014
IncentivizedVetted ReviewVerified User
Bugzilla was used as overall solution for defect tracking and delivery. It helped the organization in managing entire testing drive in a very cost effective way.
Continue reading
Amit Sardesai
Project Manager - Information Technology
Project Manager (Test)
Wipro Technologies
Bugzilla11 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing
Bugzilla

Bugzilla

N/A
Unavailable

Sorry, this product's description is unavailable

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

4 people also want pricing

Alternatives Pricing

GitLab

GitLab

Free
What is GitLab?

GitLab DevSecOps platform enables software innovation by aiming to empower development, security, and operations teams to build better software, faster. With GitLab, teams can create, deliver, and manage code quickly and continuously instead of managing disparate tools and scripts. GitLab helps…

FogBugz

FogBugz

$62
per month
What is FogBugz?

A software project management system used to plan, track and release great software with this lightweight and customizable system that integrates into any project management workflow. FogBugz is designed for software development teams and includes all the project management tools developers need…

Return to navigation

Product Demos

Setup và Demo Bugzilla

YouTube

The Bugzilla Rampage Rush @ Fairfield County Demo Arena in Wreckfest!

YouTube

Bugzilla Project Demo (ST&QA) - DAIICT

YouTube

Bugzilla-Demo-1265014_1265019_1265044_1265062

YouTube

demo bugzilla

YouTube

Demo bugzilla

YouTube
View more demos
Return to navigation

Product Details

What is Bugzilla?

Bugzilla Video

What is Bugzilla?

Bugzilla Integrations

Bugzilla Competitors

Bugzilla Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BugTracker.net, Gemini, and Jira Software are common alternatives for Bugzilla.

Reviewers rate Availability and Usability highest, with a score of 9.

The most common users of Bugzilla are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(81)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven to be reliable and efficient in managing bugs and issues in both small and large-scale projects. Non-profit organizations find Bugzilla particularly beneficial due to its open-source nature and cost-free license. It has also been successfully utilized by federal government clients for tracking the status of open and closed bugs in their projects.

The QA department relies on Bugzilla to log defects and issues discovered during testing, allowing for effective communication between QA and development teams through direct notifications or group emails. The tool captures and organizes information effectively, including project and version numbers. However, building custom search queries can be challenging when dealing with extended version numbers of certain products in Bugzilla.

Bugzilla is also instrumental in improving workflows between project managers, business owners, software developers, and quality assurance on the eCommerce team. It serves as a tool for managing tasks and bugs, facilitating smooth collaboration among different stakeholders. Moreover, Bugzilla's global presence enables its usage across various regional teams supported by a global team, effectively serving as a bug management system for clients.

In addition to bug tracking, Bugzilla supports the documentation of requested product changes, functional defects, enhancement requests, and documentation changes. It aids in managing the entire testing process in a cost-effective manner while addressing key defects and loopholes identified by the software engineering team.

Overall, Bugzilla proves to be a valuable resource for organizations looking to streamline bug tracking processes, manage software projects efficiently, enhance collaboration between teams, and keep stakeholders informed about outstanding issues. Its flexibility allows it to adapt to departmental processes seamlessly, making it an indispensable tool for bug tracking and issue documentation in various industries.

Seamless Integration: Many users have mentioned that Bugzilla's ability to seamlessly integrate with other software is highly valuable. This compatibility allows for a smooth integration into existing workflows, enhancing efficiency and productivity.

Valuable Bug Tracking: Numerous reviewers have expressed appreciation for Bugzilla's comprehensive bug tracking capabilities. The ability to track the status of each bug provides better visibility and control over the progress of issues, leading to improved monitoring and prioritization.

Configurability and Customizability: Users have highlighted the configurability and customizability of Bugzilla's interface as a significant advantage. The tool can be easily adapted to meet specific project requirements, allowing teams to tailor their bug tracking process according to their needs, resulting in increased flexibility and efficiency.

  1. Lack of customization options: Some users have expressed frustration with the limited flexibility in customizing fields, such as renaming or adding them. This lack of customization can hinder their ability to tailor Bugzilla to their specific project needs.

  2. Outdated user interface: Several reviewers have criticized the user interface of Bugzilla, stating that it looks like it was built in the 90s and is in need of an update. They find the UI antiquated and not pleasant to use, which affects their overall experience with the software.

  3. Weak reporting functionality: Many users feel that Bugzilla's reporting functionality is lacking. They believe that it lacks detailed information and is unable to provide comprehensive insights into metrics such as how quickly issues go from reopen to complete. This weakness hampers their ability to effectively track and analyze project progress.

According to user reviews, Bugzilla is recommended for bug ticketing and organizing bugs. It is suggested by users for testers, developers, managers, as well as small and medium-sized businesses. However, some reviewers mention that it may not have extensive reporting and analysis capabilities. It is advised to research and evaluate other bug tracking software options. Despite being considered basic and lacking advanced features, it is still recommended for bug tracking and project management purposes. Users find it easy to use for tracking bug fixes. As an alternative, Jiri is suggested as a bug tracking tool.

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why

Bugzilla, or nah?

Rating: 7 out of 10
Incentivized
April 19, 2017
IH
Isaiah Hayes
QA Lead
Inhance Digital (Marketing and Advertising, 51-200 employees)
Vetted Review
Verified User
Bugzilla
2 years of experience
View profile
Use Cases and Deployment Scope
Bugzilla was used as a bug management system for our clients (ranging between 50-250 clients). This was used to track the progress of all of our projects; when issues were ticketed, worked on by the appropriate team member, resolved, retested and closed. It was also used as a primary system for company communication as it related to our project issues.

We were able to use it while team members were out of state, as well as out of the country.

It helped us solve organization problems with our bugs, and kept us aware of any outstanding issues by taking advantage of the "status" section of Bugzilla.
Pros and Cons
  • Project synchronization. Used as the primary resource for bug tracking, bugzilla can serve as a powerful project synchronization tool. Every aspect of the tickets can be tracked; status changes, comments, added watchers, who's currently working on the issue, and if it's related to another issue.
  • Unlimited Space. I currently work with a company who services hundreds of clients - and bugzilla helped us manage each one.
  • For companies with a need to service many different projects, or iterations of the same project, bugzilla handles this task exceptionally well.
  • Workflow assignments. Workflow is customizable by the simply selection of a checkbox. If ever the workflow needs to be altered, doing so is as simple as a .2 second "click".
Likelihood to Recommend
If a company has a need to test a product with many variations (web, mobile, kiosk, etc.) bugzilla makes the "product" alternation easy to access. However, accessing said projects without access to the company's internal server is incommodious.

Bugzilla gets the job done

Rating: 7 out of 10
Incentivized
April 03, 2017
Verified User
Vetted Review
Verified User
Bugzilla
3 years of experience
Use Cases and Deployment Scope
We use Bugzilla departmentally both as a defect tracking tool and as a customer escalation tracking tool. Because the two categories of issues are often interrelated, we found that one type of issue often becomes another, and vice versa. This helped streamline our process between our customer support organization and our software development organization.
Pros and Cons
  • Customization of fields
  • Flexibility of permissions system
  • Ease of use
Likelihood to Recommend
Bugzilla is well set up to support multiple related projects within an organization, perhaps even just as different components of a larger software package. With the flexible permissions model, Bugzilla is well set up to provide separation of concerns between projects, while providing ease of information sharing between interrelated areas. Users of a system configured as such will find that their workflow is streamlined by not having to leave a given system to enter their defect against a different area.

Bugzilla

Rating: 9 out of 10
Incentivized
March 29, 2017
Verified User
Vetted Review
Verified User
Bugzilla
3 years of experience
Use Cases and Deployment Scope
We are using it for the bug tracking in our project. It is used in our engineering department, for software bug report and tracking.
Engineers can report bugs and create bugs. After they fix the bugs, they can change the status of the bugs. Also you can create a list bugs that were created before.
Pros and Cons
  • bugzilla can track our bugs that are generated during the development.
  • It is easy to use and maintain.
Likelihood to Recommend
We had a bug that a customer reported. It happens on our customer side about once every 100 times, so it is very hard to repeat issue on our side. Then we go back to check our Bugzilla, and check every change we did in the past, and it is easy for us to find the issue.

Bugzilla - Maintaining Workflow

Rating: 8 out of 10
Incentivized
March 24, 2017
SC
Sarah Ciras Rousseau
High School Special Educator
Landmark School (Education Management, 51-200 employees)
Vetted Review
Verified User
Bugzilla
2 years of experience
View profile
Use Cases and Deployment Scope
I used Bugzilla as a contractor of CK-12. It was fairly easy to get started with remotely. It is an organized system that helped in keeping all of the known items separate and clearly labeled for the Quality Assurance team and my supervisors to review the work efficiently. It helped keep everything straight.
Pros and Cons
  • It is organized.
  • It is a clean interface.
  • It is easy to get started with.
Likelihood to Recommend
Bugzilla worked well for what we used it for. It gave a better way to organize the tasks we created and allowed for an easier workflow. It, however, had many fields we did not personally utilize, so being able to pare it down would have helped to streamline the work further. Being able to personalize this would help.

Very good issue tracker for development work

Rating: 8 out of 10
Incentivized
July 29, 2016
Verified User
Vetted Review
Verified User
Bugzilla
1 year of experience
Use Cases and Deployment Scope
I’ve used Bugzilla at two big projects in my company, and both times have loved how it’s handled our sprint planning, tracking, and review. It has good integrations, custom workflows, and can function well for internal and external use. I also like the Agile plug-ins which provide the ability to use SCRUM or Kanban to manage software projects. Bugzilla allows you to be quite organized, which can be crucial when working with hundreds of tickets. The tools are so in depth and complete, it's pretty amazing!
Pros and Cons
  • It is a great place for our development team to keep track of the cases they are dealing with.
  • Very easy to install and configure.
  • The ability to integrate with other softwares.
Likelihood to Recommend
Pretty much issue tracking, better visibility into outstanding workload. It allows us to stay organized and to assign tickets to specific people or teams. Bugzilla also helps to monitor workload and review time spent on tasks.

Easy and cost efficient Bugzilla!

Rating: 9 out of 10
Incentivized
July 27, 2016
Verified User
Vetted Review
Verified User
Bugzilla
8 years of experience
Use Cases and Deployment Scope
Bugzilla is being used in my department, other departments use JIRA for bug tracking. The problem we have is test management integration with our own testcase repository (previously used HP Quality Center which worked well with Bugzilla, but currently using Testopia which was developed by our company engineers which does not integrate test cases with Bugs reported).
Pros and Cons
  • Bugzilla is easy to use and access
  • Bug search criteria is very efficent
  • Renaming and saving each bug search thread is useful
  • The UI of how bugs are listed, especially allowing the option to change columns, edit search is very useful
Likelihood to Recommend
Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!

Bugzilla for Bug Hunters

Rating: 6 out of 10
Incentivized
June 29, 2016
SP
Sharmin Promi
Quality Assurance Engineer
BlueLine Grid, Inc. (Health, Wellness and Fitness, 11-50 employees)
Vetted Review
Verified User
Bugzilla
1 year of experience
View profile
Use Cases and Deployment Scope
Bugzilla is used for the product and development team of the organization. The tool is mainly used for defect tracking, maintaining and documentation of issues from the users point of view.
Pros and Cons
  • Open source tool. No license required. Easy to install and use for new users.
  • Great tool for defect tracking and managing defects. Well organized and very user friendly.
  • Well manageable and reports of defect are exportable.
  • Great for managing multi-project level defect tracking.
Likelihood to Recommend
Bugzilla is well suited for small project, small companies and where other tools is used for BRD and FRD documents.

Less suited or not suited where everything is needed to be done on same platform.

Bugzilla may not be Godzilla of bug tracking tools, but comes very close.

Rating: 9 out of 10
Incentivized
January 11, 2016
AM
Anwar Mohammed, PMP
Manager, Systems Analysis and Programming
RTI International (Research, 1001-5000 employees)
Vetted Review
Verified User
Bugzilla
11 years of experience
View profile
Use Cases and Deployment Scope
We have multiple groups/departments within the company. Most groups that do some software development or maintenance use Bugzilla as a bug tracking tool. Being open source, and our company being a non profit, it serves our purpose very well. Some groups have started using JIRA (which was also offered without any cost towards the license).
We have used Bugzilla on multi million contract projects, without any issues. Our federal government clients also have access to some of the projects (issues) to track the status of open/closed bugs.
Pros and Cons
  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
Likelihood to Recommend
For any organization that follows a SDLC (Software Development Life Cycle), Bugzilla is a great tool that will facilitate documenting and tracking software issues. Email reminders notify users in the workflow process of who needs to work take action or what the status of the bug is. Task leaders/managers can keep a tab on the overall status of the software bugs. It may not have the bells and whistles of other tools, but serves the purpose as is, out of the box.

Bugzilla review from a Global eCommerce team

Rating: 6 out of 10
Incentivized
July 08, 2015
JZ
Josh Zapin
Global Director of eCommerce Operations
Crocs, Inc (Consumer Goods, 1001-5000 employees)
Vetted Review
Verified User
Bugzilla
10 years of experience
View profile
Use Cases and Deployment Scope
It is being used by the eCommerce team to manage tasks and bugs. It helps with the workflows between project managers, business owners, software developers and quality assurance. It is used globally across the different regional teams that the global team supports.
Pros and Cons
  • Software Workflow. Bugzilla has some lightweight workflow that allows you to follow a specific. In lieu of using nothing, it provides some structure.
  • Project Management. Bugzilla allows PMs to organize what needs to be done and when.
  • Metrics of software team effectiveness. The reporting, while not robust, does allow for burn down charts on other measures of effectiveness. For example, if you want to know the number of reopens, Bugzilla can do that. While not the most telling, it can help give you an idea.
Likelihood to Recommend
When you have absolutely no money to spend, Bugzilla is the best.

Bugzilla - most simple and easy to use powerful Defect Tracking System

Rating: 9 out of 10
Incentivized
April 08, 2015
Verified User
Vetted Review
Verified User
Bugzilla
4 years of experience
Use Cases and Deployment Scope
Our department uses Bugzilla to trace all development and bug fixing progress. And by connecting with the source control system to trace all checkins. With the add-on extension Testopia, test cases and test plan/progress also gets properly traced.
Pros and Cons
  • Easy to trace development and bug fix efforts
  • Simplify communication between developer, tester and customer support
  • With add-on like Testopia more development activities get traced
Likelihood to Recommend
It's free and the most popular defect tracking system in the world which is under active development and support.

Bugzilla at its best

Rating: 8 out of 10
Incentivized
August 16, 2014
Verified User
Vetted Review
Verified User
Bugzilla
4 years of experience
Use Cases and Deployment Scope
Bugzilla is used to address all the internal technical issues and bugs raised in each project that our organization holds. It is a very good and flexible tool. It can be used in many different ways and can be configured as per the department process. Since it is open source, I have customized it according to our SQA process and is liked by all the top level management.
Pros and Cons
  • Tracking status of each bug
  • Configurable and customizable
  • Interface
  • Flexible Search
Likelihood to Recommend
Specific Scenarios - It was flexible enough to configure and customize as per our department/organization SQA process, which makes it a key thing for selection.

My Bugzilla Review

Rating: 7 out of 10
Incentivized
August 15, 2014
IX
Ian Ximinies
QA Analyst
Synchronoss Technologies (Information Technology and Services, 1001-5000 employees)
Vetted Review
Verified User
Bugzilla
5 years of experience
Use Cases and Deployment Scope
We used Bugzilla across the whole organization for the most part. I found it to be very good at what it did. We used it to track open issues as well as adding new features to products and services that we were launching. I think it is very helpful with the way it captures and sorts information, project and version number, and is a very easy tool for QA and Dev to use to communicate back and forth with each, either with direct notifications or group emails. The one knock I had for Bugzilla is that sometimes building custom search queries that entailed a lot of greater or less than status became very hard when dealing with extended version numbers of certain products that were saved in Bugzilla.
Pros and Cons
  • Status of an Issue
  • Tracking an Issue
  • Easy simple searches
Likelihood to Recommend
I would suggest to ask how big the project is and how many versions and components are involved in doing so.

BugZilla - so near yet so far !

Rating: 7 out of 10
Incentivized
August 13, 2014
AS
Anand Safi
Agile QA Engineer
Intent Media Inc. (Computer Software, 1001-5000 employees)
Vetted Review
Verified User
Bugzilla
2 years of experience
Use Cases and Deployment Scope
BugZilla is used in the Software Engineering team to address key defects and loopholes.
Pros and Cons
  • Defect Management
  • Great status tracking
  • Easy and Clean UI
Likelihood to Recommend
It is well suited for a small application. It needs to adapt like JIRA for large scale purposes.

Why Bugzilla is easy to use and affordable

Rating: 9 out of 10
Incentivized
August 12, 2014
SP
Shailesh Patel
Senior Quality Assurance Analyst
Zurich North America (Financial Services, 1001-5000 employees)
Vetted Review
Verified User
Bugzilla
4 years of experience
Use Cases and Deployment Scope
Bugzilla was used by the QA department when we tested the Remedy application and logged the defects/issues found during the testing.
Pros and Cons
  • Bugzilla was used to log the issue from customers, internal code error and other environmental issues.
  • It helps to track the issue, progress the issue and monitor the issue for long run.
  • It is very strength full tool I think.
  • It is very friendly user and nice to have it.
Likelihood to Recommend
It is very suitable for beginners and a firm smaller than 1000 employees.

Bugzilla boon for startups and other who don't need to invest much and need quick turnaround

Rating: 8 out of 10
Incentivized
August 11, 2014
AS
Amit Sardesai
Project Manager (Test)
Wipro Technologies (Computer Software, 10,001+ employees)
Vetted Review
Verified User
Bugzilla
11 years of experience
Use Cases and Deployment Scope
Bugzilla was used as overall solution for defect tracking and delivery. It helped the organization in managing entire testing drive in a very cost effective way.
Pros and Cons
  • Open Source
  • Easy configuration & User friendly
  • Flexibility & Customized defect flow possible as per project need
  • Email server conectivity through different servers possible for defect update mailer
Likelihood to Recommend
Following points to be considerd before finalizing any tool:
1. Requirements
2. Users
3. Cost
4. Usability
5. Return of Investment

Bugzilla Good for old School Tracking and reporting. Needs a new UI.

Rating: 5 out of 10
Incentivized
August 11, 2014
TP
Tom Printy
Consultant
Edison Avenue Consulting LLC (Design, 10,001+ employees)
Vetted Review
Verified User
Bugzilla
4 years of experience
Use Cases and Deployment Scope
Bugzilla is being used as one of the bug tracking or issue tracking resources that development teams may use for projects.
Pros and Cons
  • Good at issue tracking.
  • Ease of use for logging issues.
  • Easy to use and maintain.
Likelihood to Recommend
Great for quick issue tracking with review and QA. Not really suited for more modern agile projects.

Bugzilla a great bug tracking product for the price and ease of use

Rating: 7 out of 10
Incentivized
August 08, 2014
BB
Barrie Byron
Information Developer
Rocket Software (Logistics and Supply Chain, 51-200 employees)
Vetted Review
Verified User
Bugzilla
2 years of experience
Use Cases and Deployment Scope
We used Bugzilla for the product development team and the information development process. We entered bugs to track requested product changes, including user interface changes, functional defects, and enhancement requests. We also used Bugzilla to track and monitor our documentation changes for each release cycle, and to track documentation defects.
Pros and Cons
  • Bugzilla provides visibility to product change requests, including user interface changes.
  • Bugzilla provides metrics and audit trails for issues.
  • Bugzilla keeps all notes related to a specific issue in a single place. Changing ownership of an issue is easier with Bugzilla, and certainly is more simple than sending a chain of emails.
Likelihood to Recommend
The price is right! Open source allows a new team to get up and running for bug tracking from day one. Custom skins make the product feel like your own.

Basic bug tracking system.

Rating: 8 out of 10
March 01, 2013
Verified User
Vetted Review
Verified User
Bugzilla
3 years of experience
Pros and Cons
  • It has a clean interface that customer service can input support tickets in regards to tech issues on the site.
  • Ability to go back and forth with the developer = less meetings & more productivity.
Likelihood to Recommend
Return to navigation