#1 most frequent
United States of America
64.9%213 installations of 328
What is Usersnap?
Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.
Categories & Use Cases
Who Buys & Uses Usersnap
#2 most frequent
Canada
6.7%22 installations of 328
#3 most frequent
Australia
3.7%12 installations of 328
Usersnap: makes QA much easier with improved communication
Pros
- Centralized feedback on the website.
- Able to provide the feedback right on top of the website you are QAing with tags and titles and selecting the piece you are talking about.
Cons
- When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
Return on Investment
- Fewer errors on-site QA
- Less time wasted in the site QA
Other Software Used
Asana, Google Ad Manager, LinkedIn Marketing Solutions
Customer feedback made easy using Usersnap
Pros
- Organize customer feedback.
- Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
- Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
Cons
- Attachments aren't allowed when communicating back to end-users on their feedback. This would be helpful to share screenshots back and forth.
- It would be useful to not only provide passive communication back with the user but active communication, say, in the form of a live chat-like ability.
Return on Investment
- Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.
Alternatives Considered
Survicate and Bugzilla
Other Software Used
Pivotal Tracker, Slack, Postman
