Microsoft Visio vs. Visual Assistance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Visio
Score 7.6 out of 10
N/A
Microsoft offers Visio, a diagramming tool for building flowcharts, diagrams (e.g. network diagrams), org charts and floor plans, available online as a subscription and also in enterprise level packages (e.g. Visio Professional).
$5
per month per user
Visual Assistance
Score 0.0 out of 10
Small Businesses (1-50 employees)
Visual Assistance is a software solution that accelerates issue resolution by allowing support agents to virtually assess equipment status and configurations, guiding clients through interactive troubleshooting steps. The personalized recommendations and collaborative problem-solving approach aims to enhance customer understanding and confidence. Beyond reducing the need for onsite visits, Visual Assistance streamlines the troubleshooting experience, and its emphasis on visual collaboration…
$50
per month 5 users, 100 SMS
Pricing
Microsoft VisioVisual Assistance
Editions & Modules
Visio Plan 1
$5.00
per month per user
Visio Plan 2
$15.00
per month per user
Visio Standard 2024
$309.99
one-time fee On-premises diagramming solution, licensed for one PC
Visio Professional 2024
$579.99
one-time fee On-premises diagramming solution, licensed for one PC
No answers on this topic
Offerings
Pricing Offerings
Microsoft VisioVisual Assistance
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft VisioVisual Assistance
Best Alternatives
Microsoft VisioVisual Assistance
Small Businesses
OmniGraffle
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Score 9.5 out of 10
Lucid Visual Collaboration Suite
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Score 8.8 out of 10
Medium-sized Companies
OmniGraffle
OmniGraffle
Score 9.5 out of 10
Lucid Visual Collaboration Suite
Lucid Visual Collaboration Suite
Score 8.8 out of 10
Enterprises
OmniGraffle
OmniGraffle
Score 9.5 out of 10
Miro
Miro
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft VisioVisual Assistance
Likelihood to Recommend
8.5
(71 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(2 ratings)
-
(0 ratings)
Usability
8.0
(6 ratings)
-
(0 ratings)
Support Rating
7.3
(14 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Microsoft VisioVisual Assistance
Likelihood to Recommend
Microsoft
If I wanted to produce best-in-class deliverables, particularly for an external-facing document where presentation quality matters, I would use Visio. For an organization that wants to standardize and ensure consistent deliverables across teams, I consider Visio a strong option. However, if I need a quick illustration of a process flow or architecture, I would use another tool to avoid spending more time than necessary.
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OptimaTech Limited
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Pros
Microsoft
  • Microsoft Visio is excellent for organizing thought processes related to our more complex research.
  • The diagrams created with Microsoft Visio are ideal for graphically displaying the internal organization of work and research groups through flow diagrams.
  • Microsoft Visio is a great tool for managing our students' activities by creating flowcharts that help us graphically visualize the steps of their group work.
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OptimaTech Limited
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Cons
Microsoft
  • When navigating through swim lanes, the user must be careful between switching from the point to the connection features as it can be difficult to remember which mode you’re in.
  • When drawing “decision points,” it can be difficult to type words like “yes” or “no” between the connection lines.
  • The exporting options aren’t ideal. They are hard to create in PDF format.
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OptimaTech Limited
No answers on this topic
Likelihood to Renew
Microsoft
We use Microsoft Visio to keep our diagrams updated and to that end we will need the subscription to keep using the software. Otherwise we will be left with PDF versions of the diagrams.
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OptimaTech Limited
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Usability
Microsoft
Microsoft Visio's overall usability for me, it is a 9/10 because it is really easy and intuitive to use. Sometimes it's not easy to find a particular template, because there are a lot of them; but that is not a huge problem. Additionally, the presence of many standard icons for technical diagrams is really useful in my daily activities.
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OptimaTech Limited
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Support Rating
Microsoft
Overall, I feel that Microsoft's support is weak. They are now such a behemoth that their model of putting documentation online for their users to sift through is totally outgrown. Given the amount of money you pay for these licenses, Microsoft should provide easy one-on-one support for their products via email or chat. The idea of paying their rates for support incidents is ridiculous. If you have an enormous amount of time on your hands, use their support websites and you will eventually find a solution most of the time.
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OptimaTech Limited
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Alternatives Considered
Microsoft
Even though it’s a more expensive solution, Vizio is built for the enterprise. Therefore, it integrates perfectly with our existing Microsoft stack, and quite frankly, because it’s such a more mature product, it provides exactly the functionality we need and expect.
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OptimaTech Limited
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Return on Investment
Microsoft
  • Reduces the amount of time I need to create process flow diagrams. In the past I would use Powerpoint or Word which required a lot more effort and time and never looked as good. Visio just takes that headache away.
  • Only negative is that I personally believe it should always have been part and parcel of the Office suite, thus giving more users the opportunity to use it rather than specifically having to justify its separate purchase within our organisation. Different now with Office 365 of course!
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OptimaTech Limited
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ScreenShots

Visual Assistance Screenshots

Screenshot of SMS InvitationScreenshot of User showing situation via rear cameraScreenshot of Service agent guiding customers to resolve problems using annotation and voice chat.Screenshot of Instant Messaging