VMware Cloud Director (formerly vCloud Director) is a cloud service-delivery platform used by cloud providers to operate and manage cloud-service businesses. The vendor states that by using VMware Cloud Director, cloud providers deliver secure, efficient, and elastic cloud resources to thousands of enterprises and IT teams across the world.
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Zoho Desk
Score8.4 out of 10
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Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.
If you have a lot of customers that all need to have a separate place to work in, without the possibility of getting in each other way, and you want to safe yourself a lot of work. Than I strongly recommend you Cloud director. Ofcourse, only if you have a VMware environment as your working environment. If you just have a small group of customers and you can easily handle the work that's coming from it, then it is overkill to add cloud director to your environment. In a later station, you can always introduce cloud director (so tis never to late if you still want to use it)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The add-on/extension required on the internet browser sometimes are difficult to get working at first. We've experience instances where the add-on/extension latest versions will not work and have to downgrade to an older version.
The server console lacks features and tools. For example it would be useful to have a copy and paste tool or a file upload tool.
The vCloud Director management site uses Adobe Flash, which makes it impossible to use on a mobile device.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
i give 10 for technically vCloud Director nearby with use case hyperscaller dashboard, but need improvement for billing need improve for integration with AVI Load balancer, NSX T, Surrounding 3rd party example for backyup as services purposes, can be create flavor for selective Operating System and also for specific sizing and
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
vCloud Director don't have any new feature, my feeling says that vCloud Director not become primary product of VMware, if this happen vCloud Director will be terminated. VMware should provide cloud management platform with agnostic with another virtualization technology example openstack, hyperv also with hyperscaller that will be have good feature
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Suppor Excellent with global support, also collaborate with Global Support, Easy to open case from desktop, Easy to maintenance support, Reachable support with a broadcom, but sadly we suffer for positioning vcloud director right now that we have to collaborate with management. We contact support and also create ticket for that icon
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
So far good when i get course vcloud director but with limit country for offline class at that time not included with exam so we can't claim any certfication for that (vCloud Director). Its good if this course also available online version so we can join from any place and any time
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
vCloud Director is definitely my favorite as far as cloud managers. The only thing that compares is Cisco UCS Director, but it has slightly different functionality and purpose. I understand why a lot of clients still go with vCloud Director even though VMware intends to sunset it
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
vcloud director have ui ux user friendy not complex and also can do many task exampe for providing copmpute allocation vcpu , ram and storage, Can Segregation Departement with ala carte virtual machine spesification. Can do dedicated portal for each organization this things to avoid mis provisioning workload virtual machine to another organization
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
